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Officer Quality Management - (2400035) job at Uganda Revenue Authority (URA) | Apply Now
Nakawa, Kampala, Uganda
Full Time
Are you looking for Management jobs in Uganda 2024?If yes, you might be interested in Officer Quality Management - (2400035) job at Uganda Revenue Authority (URA)
The Uganda Revenue Authority (URA) is the principal government agency responsible for collecting and managing national revenue to facilitate economic development and ensure financial stability in Uganda. Established in 1991, URA has gained a solid reputation as a vital institution in the country's fiscal policy, recognized for its significant role in revenue generation, tax administration, and enforcing compliance. The Authority is committed to fostering a professional and supportive work culture, where employees are empowered to grow, innovate, and contribute to the agency's goals. URA offers diverse job opportunities with an emphasis on career advancement, work-life balance, and continuous professional development.
Over the years, URA has evolved from a nascent body into an advanced, technology-driven institution that employs modern systems to enhance efficiency and improve service delivery. Its innovative approach to taxation and digitalization has reshaped Uganda’s revenue collection process, contributing significantly to national development. With a broad reach across Uganda, URA oversees a wide array of tax categories, serving both individuals and businesses. The Authority operates based on core values of integrity, fairness, accountability, professionalism, and service excellence. As part of its Corporate Social Responsibility initiatives, URA is actively involved in promoting financial literacy, environmental sustainability, and community welfare projects. For more details, visit their website at www.ura.go.ug.
Officer Quality Management - (2400035) job at Uganda Revenue Authority (URA)
Uganda Revenue Authority (URA)
Organization: SRIM Planning
Primary Location: Uganda-Nakawa HQs
Job: 12257.Officer Quality Management
Schedule: Permanent
Shift: Standard
Job Type: Full-time
Job Level: Day Job
Job Posting: Aug 22, 2024, 12:00:00 AM
Unposting Date: Sep 10, 2024, 11:59:00 PM
1. Develop Quality Management Systems to uphold departmental excellence to align with requirements.
a) Support the development and implementation of a comprehensive quality management framework within the department, ensuring compliance with industry standards and regulatory requirements.
b) Implement quality standards, methodologies, and procedures to ensure consistency and accuracy.
c) Design tools and templates for Quality Management System (QMS) to help streamline processes and enhance efficiency.
d) Identify, document and implement process improvements within the department to enhance quality, efficiency, and effectiveness within URA.
e) Draft feedback reports identifying improvement opportunities and sustainable solutions, within the department's operations
2. Implement quality control measures to ensure adherence to standards
a) Monitor key performance indicators (KPIs) to track the effectiveness and efficiency of evaluating and improving quality control processes, staff performance, and the standard of services.
b) Implement quality assurance protocols and enhance quality management through cross-functional collaboration and metric monitoring.
c) Prepare and submit regular reports on QMS performance to the immediate Supervisor. Ensure that all QMS documentation is accurate, up-to-date, and accessible by all key stakeholders.
d) Conduct regular sensitizations for department staff on QMS practices, providing guidance and support in implementing quality improvements.
3. Plan and conduct comprehensive audits to ensure adherence to quality and risk management standards.
a) Liaise with key stakeholders and develop annual plans to address quality-related matters and provide assurance on the integrity processes.
b) Implement the planned audits to ensure adherence to quality management and risk management standards, focusing on identifying areas for improvement and enhancing operational efficiency
c) Collaborate with external auditors and regulatory bodies during audits and inspections, providing necessary documentation and facilitating a transparent audit process to ensure compliance and accountability.
d) Analyze audit findings and prepare reports to inform and enhance performance measurement initiatives, ensuring that quality management efforts are aligned with strategic objectives.
e) Foster open communication channels to solicit feedback, address concerns, and promote a culture of quality and accountability within the department.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Essential Requirements
a) An Honor’s Bachelor’s degree or its equivalency of a Master’s Degree in; Accounting, Commerce, Business Administration, and any other Business-related degree from a recognized academic institution.
b) At least (02) years’ experience in auditing, Quality Management, business process review or a related field, from a reputable organization .
c) An impeccable record of integrity.
Desirable Requirements
a) Training in Total Quality Management
b) ISO Quality Management System certification will be an added advantage
Knowledge
a) Familiarity with quality management systems, standards, and methodologies such as ISO 9001, ISO 14001, ISO 22000, HACCP,
SPECIAL SKILLS AND ATTRIBUTES
The incumbent should demonstrate the following behavioral and leadership competencies in line with the URA Competence framework:
a) The incumbent must have Excellent verbal and written communication skills, with the ability to prepare clear and concise reports and present findings to senior management.
b) He/she must be a self-driven
c) He/she should have good Customer Care skills
d) He/she should be able to work well in teams
e) The incumbent should have good reporting skills
f) He/she should have Strong analytical; and problem-solving skills, with the ability to evaluate complex processes and identify areas for improvement.
g) He/She should possess a high level of accuracy and attention to detail in conducting audits and analyzing quality management data.
h) He/She should be able to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
i) He/She must possess strong ethical standards and the ability to handle sensitive information with confidentiality and discretion.
j) He/she should have good Interpersonal relationship skills
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
