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About the Organisation
Senior Relationship Manager job at NCBA Bank Uganda | Apply Now
Kampala, Uganda
NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.
Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Senior Relationship Manager job at NCBA Bank Uganda
Full Time
Deadline:
12 Aug 2025
Job Title
Senior Relationship Manager job at NCBA Bank Uganda
NCBA Bank Uganda
Job Description
Job Title: Senior Relationship Manager
Organisation: NCBA Bank Uganda
Duty Station: Kampala, Uganda
Job Summary:
Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned portfolio in line with the Bank’s strategy.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the APPLY Button below.
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How to Apply
Apply experience in Corporate Relationship Management to
Develop and implement account plans for the assigned portfolio target market,
Structure and sell solutions that address the customers’ needs,
Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.
Manage staff who shall be assigned for guidance /and daily supervision
Responsible to assist Head of Corporate Banking from time to time for assigned tasks/responsibilities
Collaborate with all key stakeholders within the bank to ensure fulfilment of all deliverables.
Actively engage Client Service Managers/and other support functions towards seeking customer excellence
Key Accountabilities
This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.
Balance Sheet Growth
Profitability: PBT
Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
PAR contained within the limits set.
NPL < 5%.
PAR aggressively managed within the first 30 days to minimize conversion to NPL status.
Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
Nil repeat findings
100% SLA Adherence
100% adherence to agreed turnaround times
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree from a recognized accredited university.
Professional:
At least 5 years’ experience in Corporate Banking and Relationship Management experience in a Banking or Financial institution environment
Desired work experience:
Proven track record of consistently achieving a portfolio’s financial growth.
Experience in products, bank operations and customer experience is highly desirable.
Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.
