Manager Payments and Clearing job at I&M Bank Uganda | Apply Now

Payments Processing Management

• Supervise the end-to-end processing of all payment types including RTGS, EFTs, TTs, Direct Debits, internal fund transfers, and standing orders.

• Ensure same-day processing of payment instructions within the set cut-off times.

• Monitor and verify high-value and sensitive transactions for accuracy and compliance.

Risk and Compliance

• Ensure compliance with internal operational risk guidelines, AML (Anti-Money Laundering) policies, regulatory requirements, and payment system rules.

• Establish and monitor operational controls to mitigate financial, reputational, and regulatory risks.

• Report any suspicious activities, system breaches, or operational incidents promptly.

Team Leadership and Development

• Lead, mentor, and supervise the Payments team to ensure high performance, discipline, and motivation.

• Conduct regular training on payment systems, new regulatory requirements, fraud prevention, and best practices.

• Monitor team KPIs, allocate work effectively, and foster a culture of continuous improvement.

Customer Service and Stakeholder Engagement

• Act as an escalation point for payment-related queries, delays, and exceptions from internal teams and external clients.

• Liaise with IT, Compliance, Treasury, Relationship Managers, and other units to resolve payment issues swiftly.

• Maintain strong relationships with external clearing systems, correspondent banks, and regulatory bodies.

Systems and Process Improvement

• Identify opportunities for process automation, digitization, and efficiency improvements.

• Participate in the testing, upgrade, and implementation of payment systems and platforms.

• Ensure proper system utilization, timely reconciliation, and minimal downtime.

Reporting and Record Keeping

• Prepare and submit accurate daily, weekly, and monthly reports on payment volumes, turnaround times, exceptions, and service levels.

• Maintain organized records for audit, regulatory inspection, and internal review purposes.

Financial Responsibility

• Prevent income leakages, fraud and operational losses

• Commissions & Incomes from all Payments.