Relationship Manager Advantage Banking job at KCB Bank | Apply Now

• Adhere to the business standards of client engagements like currently salesforce, 360.

• Meet sales budgets and targets.

• Participate fully in any sales campaigns and activations.

• Explain credit loan facility options and qualifying criteria to customers, and support customers in the completion of credit application information requirements.

• Cross sell banking products to customers within the portfolio

• Grow the portfolio balance sheet as per set targets.

• Develop and execute a sales activity plan and client calling schedule in line with the Customer Value Proposition (activity schedules and call reports)

Relationship Management/Customer Service

• Adhere to the service standards and provide excellent customer service.

• Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions.

• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures.

• Educate customers about the Bank's products and services.

• Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions, and transactional fees

• Receive and process loan documents and handle related queries according to agreed turnaround times and laid down procedures.

• Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline.

Operational Rigor and Compliance

• Adhere to the KYC policies and guidelines for both account opening and loan origination documents.

• Manage credit and operational risk in account opening and loan processing as per laid down procedures.

• Manage audit/risk parameters for the advantaged banking processes and resolve all audit/risk findings within the portfolio within agreed timelines.

• Accountable for all facilities originated in the portfolio.

• Monitor and action daily referrals/validation reports within set timelines.

People Management

• Collaboration with the branch team and leadership that work with you in execution of your daily deliverables.

• Adhering to branch leadership authority.