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BUSINESS & FINANCIAL PERFORMANCE

• Ensure the business segment meets all financial targets.

• Assign business and revenue targets to the segments, monitor their performance to ensure they deliver on agreed targets.

• Monitor and ensure operating and staff cost are kept within Budget.

• Ensure that funds are optimally mobilized from customers.

• Ensure that credit application are reviewed and loan accounts are monitored on a regular basis to maintain a high portfolio quality

• Monitor and evaluate performance of Segment Heads

• Improve overall business efficiency.

  
  

Strategic Management

• Implement strategic actions as defined by Management.

• Develop and implement marketing strategies for the Unit.

• Set/define goals and targets and ensure they are achieved.

• Regularly review customer segment marketing strategies/customer plans and make appropriate recommendations.

• Ensure that Management reports for the Group are prepared on time.

• Oversee design and development of marketing strategies, products and pricing strategies for the business segments.

• Ensure strong product penetration growth to achieve, at least comparable markets’ number of products / customers.

• Improve overall business process management and leadership.

• Ensure embedding of a strong strategy execution culture and practice.

• Develop and ensure that relationship management strategies are maintained in the regions.

• Ensure that existing customer relationships are maintained and identify/establish new ones in conjunction with Segment Heads

• Ensure that a comprehensive database of information on all existing relationships and prospective ones are kept.

• Pay visits/make calls to existing customers with a view to maintaining/establishing good relationship with them.

  
  

Customer Service Management

• Establish and sustain a customer-centric business culture, leveraging on people and technology by:

• Identifying customers’ needs and proactively seek to provide products/services to meet such needs.

• Ensuring that efficient customer service delivery is provided.

• Providing general business advisory services to customers

Process, Control and Operational Performance

• Promote high ethical and integrity standards.

• Establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.

• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.

• Ensure operational risk is well managed and losses are less than 1%.

• Work closely with Group Commercial Banking Portfolio Management team and in-country Collection Desks to monitor the credit portfolio of the unit, initiate proposals for new facilities or facility modifications and grow a healthy portfolio.

Leadership & People Management

• Motivate and lead team to achieve consistent profitability through a clear process of target settings.

• Conduct regular People performance and productivity reviews and build healthy talent pipeline.

• Ensure an agile and efficient workforce with right skills to meet strategic objectives.