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About the Organisation
3 Relationship Manager – SME job at NCBA Bank Uganda | Apply Now
Kampala, Uganda
NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.
Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Relationship Manager – SME job at NCBA Bank Uganda
Full Time
Deadline:
12 Aug 2025
Job Title
3 Relationship Manager – SME jobs at NCBA Bank Uganda
NCBA Bank Uganda
Job Description
Job Title: Relationship Manager – SME (3 positions)
Organisation: NCBA Bank Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join NCBA Bank are strongly encouraged to apply online, Click the Job to view full details and apply.
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How to Apply
Apply experience in SME Relationship Management to improve and updates customer & prospect database,
Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities,
Comprehensively explore SMEs customers’ short- and long-term financial goals/aspirations and keep up to date with changes in the financial needs and financial position of customers.
Pro-actively manage the portfolio to maximize revenue for the Bank (referring to fees, margins and sales), minimize costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately
Ensure that SMEs customers are well informed with regards to lending application processes, credit maintenance processes and account conduct expectations
Collaborate with all key stakeholders within the bank to ensure fulfilment of all deliverables.
Actively engage Client Service Managers/and other support functions towards seeking customer excellence
Key Accountabilities
This position is responsible for achievement of the portfolio’s annual financial targets both Balance Sheet and Profitability.
Balance Sheet Growth
Growth of deposits, both CASA and Fixed Deposits
Growth of SMEs loans
Growth of funded New to Bank accounts
Profitability: PBT
Develop, maintain and expand relationship with SMEs clients with the aim of attaining quality asset book
Ensure compliance with credit and regulatory guidelines
Maintain SMEs clients NPL below regulatory percentage
Contain PAR within bank set limit
Sell and cross selling of bank digital, bancassurance, IPF, Forex and all Trade Finance products
Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter
100% SLA Adherence
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree from a recognized accredited university.
Professional:
At least 5 years’ experience in Retail & SME Banking and Relationship Management experience in a Banking or Financial institution environment
Desired work experience:
Proven track record of consistently achieving a portfolio’s financial growth.
Experience in products, bank operations and customer experience is highly desirable.
Knowledge of the local banking industry, banking products, banking services and banking regulations.
Sound working knowledge and understanding of general Commercial Banking regulations and practices.
