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Prestige (Sky Team) Team Leader job at Absa Bank | Apply Now
Are you looking for Bank jobs in Kenya 2025 today? then you might be interested in Prestige (Sky Team) Team Leader job at Absa Bank
About the Organisation
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Kenya
Full Time
Job Title
Prestige (Sky Team) Team Leader job at Absa Bank
Absa Bank
Job Description
The Prestige (Sky Team) Team Leader will provide oversight, direction, and coaching to Sky Prestige Bankers, ensuring achievement of sales and service excellence in the prestige segment. The role includes monitoring team performance, coordinating client acquisition and portfolio growth strategies, managing risks and impairments, ensuring quality assurance, and handling client escalations. The incumbent will work closely with senior leadership, branch networks, and other business functions to deliver a superior client experience, drive business targets, and ensure compliance with internal and external policies. The role also entails mentoring team members, managing training and succession planning, and promoting digital banking solutions to meet emerging affluent clients’ needs.
Duties, Roles and Responsibilities
Sales Performance (35%): Monitor sales dashboards, drive sales campaigns, coach underperforming bankers, champion Forex products, ensure customer onboarding, and achieve set revenue targets.
Portfolio Management & Growth (20%): Oversee client relationships, ensure segmentation and cross-selling, review portfolio health, identify growth opportunities, and align financial solutions to client needs.
Customer Acquisition & Retention (5%): Drive net customer growth, implement retention strategies, and lead win-back campaigns.
Client Experience & Service Quality (10%): Monitor Net Promoter Score (NPS), handle escalations, ensure service excellence across all channels, resolve client issues, and manage client feedback for continuous improvement.
Operational Accuracy & Efficiency (5%): Tighten settlement controls, reduce inefficiencies, and avoid RTS-related claw backs.
Quality Assurance (5%): Review banker-client interactions, ensure adherence to compliance, monitor sales advice quality, and implement corrective coaching.
Impairment & Risk Management (10%): Monitor portfolio risk, minimize impairments, manage defaults, and support risk management teams.
Onboarding & Compliance (5%): Ensure accuracy in KYC documentation, compliance awareness, and operational risk checks before escalation.
Training & Team Development (2.5%): Identify training needs, support career development, manage succession planning, and oversee mandatory training completion.
Leave & Wellness Management (2.5%): Coordinate team leave schedules, monitor wellness, flag burnout risks, and ensure continuity of client service.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies (required).
Bachelor’s degree in Business, Commerce, or related field preferred.
At least 5 years of banking experience, including relationship management and sales leadership roles.
Proven experience in managing teams in financial services.
Strong knowledge of Retail and Business Banking products, including Forex.
Proficiency in Microsoft Office Suite and digital banking tools.
Strong interpersonal, communication, and leadership skills.
Analytical ability to manage risk, portfolio growth, and service quality.
Excellent decision-making and problem-solving skills.
Ability to work collaboratively with cross-functional teams.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
