Manager, Products job at NCBA Bank Uganda | Apply Now

Product Development

• Lead on Cash Management product conceptualization, business case documentation, development, testing, packaging and roll-out in conjunction with the various stakeholders.

• Quality and timely implementation of payments and collections products.

• Responsible and accountable for product benefit realization for all products implemented.

• Champion utilization of Cash Management solutions as the preferred delivery channels in the bank through the various sales or relationship teams, sales drives, campaigns and staff training together with the Cash Management Sales team.

• Ensure specific customer insight through effective segmentation and partnership to understand customer and segment needs.

• Implement appropriate procedures in line with the requirements and process in ‘user’ units.

• Ensure adherence with bank policy on product documentation and processes to achieve optimal efficiency, compliance and cost containment.

• Issue resolution in relation to payments and collections related issues

• Ongoing review of existing functionalities to ensure end to end process are functioning adequately

• Advise the bank management on any new developments in the cash management front to keep pace with competition via market research and periodical product reviews thus establish product consumption; viability and net worth.

Financial

• Drive growth of revenue and volume from Cash Management products and services

• Assessment of marketing opportunities and target markets

• Drive benefit realization for implemented services/channels as stipulated.

Service Delivery, Client Focus

• Develop and support the launching of new initiatives, products, developing enhancements and new product concepts

• Resolving of routed cash management issues within the agreed TAT.

• Provide input to stakeholders on customer implementation progress for projects or solutions being rolled out.

• Offer product training to staff across the bank.

• Ensure that client information is updated in all the relevant information systems, and when outdated, liaise with clients to gather the updated information.

• Either through own initiative, or teams, be a pro- active member of the department, working to reduce implementation cycle time.

Product Utilization, Efficiency and service uptime

• Provide product portfolio analysis and ensure product utilization and volume tracking of all Corporate, Commercial, Business Banking and SME customers.

• Keep abreast of MIS and Key Performance Indicators including Volumes, Revenues, Initiatives, Project implementation status for all Corporate, Commercial, Business Banking and SME portfolio and increase utilization.

• Provide MIS of customer transaction behavior and metrics on progress of channel utilization.

• Manage product/service mix, pricing and margins according to agreed aims.

• Strive towards 100% STP for channel transactions.

Risk and Compliance

• Implementation and regularly review of product- program guides for all Cash Management product.

• Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Payments, Collections and Liquidity Management portfolio.

• Conduct regular product portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.