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Job Summary

Job Title:
Relationship Manager SME – Value Chain
Employer:
KCB Bank Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:
Wednesday, 11 February 2026

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KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda. The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy. KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers. Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment.

Full-time

Deadline: 

11 Feb 2026

Relationship Manager SME – Value Chain Job at KCB Bank Uganda

KCB Bank Uganda

Job Description

To coordinate all value chain activities under SME and ensure proper reporting weekly, monthly, quarterly and annual or as and when required by your immediate supervisors.

To train, sensitize and educate various stakeholders within the bank about value chain banking with the goal of creating an understanding of the customer value proposition.

To assess and propose adjustments to the risk appetite parameters of the bank with regards to value chain banking and thus allow for better risk mitigation with the issuing of credit.

To lead, direct and mentor various relationship managers working with value chain clients throughout SME business to ensure excellent customer experience.

Duties, Roles and Responsibilities

  • To develop and execute a winning value chain strategy for SME Business.
  • To engage with and acquire key suppliers, Distributors and employees of corporate anchor clients through execution of partnerships and value chain support to personal banking.
  • To champion partnerships for all NTB and existing businesses for ecosystem mining and support to SME Relationship managers in branches.
  • To coordinate all value chain activities under SME and ensure proper reporting weekly, monthly, quarterly and annual or as and when required by your immediate supervisors.
  • To train, sensitize and educate various stakeholders within the bank about value chain banking with the goal of creating an understanding of the customer value proposition.
  • To assess and propose adjustments to the risk appetite parameters of the bank with regards to value chain banking and thus allow for better risk mitigation with the issuing of credit.
  • To lead, direct and mentor various relationship managers working with value chain clients throughout SME business to ensure excellent customer experience.
  • Co-own and deliver monthly and annual sales targets with Relationship Managers to meet top- line revenue growth.
  • Develop and implement a value chain banking CVP for each sector considering unique aspects of each sector.
  • Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.
  • To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
  • Handle Establishment of new and Variation of existing account relationships.
  • Deal primarily with SME accounts.
  • Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth clientele.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV. 

Click Here 

Deadline: 11th February 2026 

Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.

Click here to apply

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Relationship Manager SME – Value Chain Job at KCB Bank Uganda

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