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Job Summary

Job Title:
Assistant Relationship Manager – Consumer Banking
Employer:
KCB Bank Uganda
Location:
Gulu
Country:
Uganda
Contract Type:
Full-time
Job Category:
Bank Jobs
Number of Positions:
1
Deadline:
Wednesday, 11 February 2026

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KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda. The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy. KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers. Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment.

Full-time

Deadline: 

11 Feb 2026

Assistant Relationship Manager – Consumer Banking Job at KCB Bank Uganda

KCB Bank Uganda

Job Description

When selling loans to retail customers, complete the personal loans financial analysis of customers. Where customers don’t meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials and details to the branch manager on a daily basis.

Managing personal banking portfolios and monitor daily branch budget for personal accounts.

Duties, Roles and Responsibilities

  • Create and Manage client relationships and accounts to minimize attrition.
  • Sourcing for new personal banking business opportunities in coordination with the sales team and other units.
  • Participate in specific product campaigns by ensuring that the products are explained to customers.
  • Adherence to KYC and AML policies and procedures.
  • Cross sell bank products including assets, liability and electronic banking products
  • Initiate personal loan applications and ensure good underwriting practices.
  • Prepare and submit relevant reports.
  • Managing personal banking portfolios and monitor daily branch budget for personal accounts.
  • When selling loans to retail customers, complete the personal loans financial analysis of customers. Where customers don’t meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials and details to the branch manager on a daily basis.
  • Sales calls and market intelligence gathering
  • Monitor and handle overdrawn, inactive, dormant and zero balance personal accounts and initiate relevant reports.
  • Own and manage personal products at the branch and channel sales targets to contribute towards the outlet sales objectives.
  • Any other duties that may be allocated from time to time.
  • Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV. 

Click Here 

Deadline: 11th February 2026 

Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.

Click here to apply

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Assistant Relationship Manager – Consumer Banking Job at KCB Bank Uganda

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