Exports Manager job at Fracht Uganda | Apply Now

Manage the exports team

• Inform the team of entity strategy/evolutions and communicate on required alignments

• Set goals in terms of quality of service and cost control

• Assess the performance of the team

• Develop and maintain the competencies of the team

• Ensure smooth transfer of files/issues when there change in team

• Set up induction programs for new exports staff in collaboration with Human Resources, and interview / select potential staff.

Build and adapt process and organisation:

• Build and review regularly the exports organisation including the set up and skills

• Define SOPs in collaboration with QHSE and HR

• Organise quality review within operations and implement validated recommendations

• Ensure exhaustive use of business tools such as Trakit and Tally by the team within department.

Client Portfolio Management:

• Regularly review the client portfolio of the department regarding quality of service delivered, profitability and available means.

• Ensure regular client engagements and monthly KPI meetings arranged

• Ensure best quality of service is delivered to client and charges correctly billed as per service agreement.

• Ensure that no potential business with existing clients is lost

• Define the general tariff grid and submit to MD for validation

• Validate/ support sales departmental actions for specific quotations (technical validation and tariff)

• Support sales department during client visits and presentation

Operational controls and File management:

• Closely monitor quality service and profitability for each customer

• Update and review invoicing lines (once a year minimum)

• Responsible for the achievement of budget goals in terms of gross margin, costs and disbursements and quality service.

• Involvement in credit control committee

• Validation of cash clients in the business software.

Manage operational relationship with subcontractors.

• In charge of operational relationship with selected subcontractors- internal and external (inclusive of tariff negotiations following guidance from MD)

• Organise and follow the quality of service delivered by the subcontractors and provide corresponding feedback to the MD.

• Ensure the balance of workload within the team and between subcontractors.

TARGETS AND GOALS:

• 100 % target on Quality-of-service KPI’s

• 100% target on budget.