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About the Organisation
Courier Operations Supervisor job at Nation Media Group (NMG) | Apply Now
Kampala, Uganda
Nation Media Group (NMG) is East Africa’s leading independent media house, dedicated to informing, educating, and entertaining audiences through high-quality journalism and innovative media solutions that uphold democratic values and foster socio-economic development. With a proud legacy dating back to 1959, NMG has evolved from a single newspaper into a multimedia powerhouse operating across print, broadcast, and digital platforms in Kenya, Uganda, Tanzania, and Rwanda. Renowned for its editorial independence, credibility, and journalistic excellence, the Group has earned widespread recognition and numerous regional and international accolades.
NMG offers a dynamic and inclusive work culture that champions integrity, creativity, and continuous professional development, attracting top talent with opportunities for growth, competitive benefits, and hybrid work arrangements. At the heart of its business model lies a commitment to digital transformation and audience-centric content delivery, supported by data-driven strategies and cutting-edge technologies.
Guided by core values of trust, innovation, respect, and social responsibility, the Group actively engages in impactful CSR initiatives focused on education, health, youth empowerment, and environmental sustainability. As a media giant with an expansive reach and a loyal audience base, Nation Media Group continues to shape public discourse and influence change across the region. For more information, visit www.nationmedia.com.
Are you looking for Procurement & Logistics jobs in Uganda 2025 today? then you might be interested in Courier Operations Supervisor job at Nation Media Group (NMG)
Full Time
Deadline:
13 Nov 2025
Job Title
Courier Operations Supervisor job at Nation Media Group (NMG)
Nation Media Group (NMG)
Job Description
Job Title: Courier Operations Supervisor
Organization: Nation Media Group (NMG)
Duty Station: Kampala, Uganda
Job Summary: The role is responsible for managing daily courier operations to ensure timely, efficient, and secure delivery of parcels and documents. It involves coordinating drivers, riders, the sales team and customers while upholding high service standards and operational efficiency. The job holder maintains quality service in delivery and collection of parcels and excellent customer relations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Oversee and actively participate in daily courier operations by dispatching, routing, and tracking deliveries to ensure timely and efficient service.
Monitor delivery schedules and ensure on-time performance across all routes.
Coordinate parcel pickups and drop-offs in line with company service level agreements (SLAs).
Collaborate with the distribution team to ensure optimal allocation of vehicles, drivers, and riders for successful collection and delivery of courier parcels.
Verify that all deliveries are accurately completed with proof of delivery maintained.
Handle escalated customer queries and delivery-related complaints.
Liaise with clients and management to resolve delivery challenges promptly.
Track and report key operational metrics, including delivery timelines, success rates, and client retention.
Prepare daily and weekly performance reports for management review.
Support digital tracking and automation initiatives to enhance courier efficiency.
Maintain accurate customer master data in the courier system and update existing records.
Ensure all inbound parcels are properly recorded and billed in the system.
Coordinate with upcountry courier teams and distributors on last-mile delivery cost computation and reimbursement.
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