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About the Organisation
Dispatch Officer job at Uzima Chicken Uganda | Apply Now
Kampala, Uganda
Uzima Chicken is a prominent company in Uganda’s poultry industry, committed to providing high-quality, fresh, and nutritious chicken products to its customers while supporting sustainable farming practices. The company’s mission is to improve food security and enhance the livelihoods of local farmers through the production and distribution of affordable and healthy chicken.
Uzima Chicken has built a strong reputation for its commitment to excellence, reliability, and consumer satisfaction, earning recognition as a trusted brand in Uganda and across East Africa. The company fosters a collaborative and inclusive work culture, focusing on employee growth, skill development, and creating a positive environment where innovation thrives. Employees benefit from a supportive workplace with opportunities for advancement and professional growth.
Established with a vision to transform the local poultry industry, Uzima Chicken has evolved from a small farm into a significant player in the sector, employing advanced farming techniques and efficient production processes. The company’s business model emphasizes sustainability, including the use of renewable resources, ethical farming, and community involvement. Uzima Chicken has expanded its reach across Uganda, with plans to scale its operations further within East Africa.
The company’s core values—integrity, sustainability, and quality—are central to its operations. Uzima Chicken is also dedicated to corporate social responsibility, investing in education, environmental conservation, and community welfare. For more details, visit www.uzima.com.
Are you looking for Procurement & Logistics jobs in Uganda 2025 today? then you might be interested in Dispatch Officer job at Uzima Chicken Uganda
Full Time
Deadline:
11 Nov 2025
Job Title
Dispatch Officer job at Uzima Chicken Uganda
Uzima Chicken Uganda
Job Description
Job Title: Dispatch Officer
Organisation: Uzima Chicken Uganda
Duty Station: Kampala, Uganda
Job Summary:
We are seeking a motivated Dispatch Officer to join our Operations Department. In this role, you will coordinate day-old chick deliveries, ensuring proper preparation of delivery lists and documentation, and providing real-time updates during dispatch. The role supports smooth customer deliveries, manages driver conduct during dispatch, and enhances post-delivery reporting to improve service quality. You will collaborate closely with all other departments.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Please submit your resume and a cover letter detailing your qualifications and interest in this position to We look forward to reviewing your application.
Deadline: 11th November 2025
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How to Apply
Dispatch Coordination (60%)
Prepare delivery lists from agents cleared and fully paid by Sales Admins
Share delivery routes and schedules with drivers, ensuring they follow the planned sequence of drop-offs.
Coordinate with the hatchery team for proper loading and documentation.
Ensure proper hand-off of delivery documents such as vaccination charts, invoices and acknowledgement forms.
Monitor dispatch progress and address incidents that may delay or disrupt delivery.
DOC Delivery (30%)
Follow up with drivers to confirm timely and safe delivery of DOCs to agents.
Provide real-time updates to stakeholders (Sales, Finance, Operations) during deliveries.
Collect and verify signed delivery documents from drivers and update order fulfillment records.
Prepare post-delivery reports, highlighting exceptions and suggesting improvements.
Liaise with Regional Sales Managers to confirm delivery outcomes and customer satisfaction.
Delivery drivers Management (10%)
Train drivers on DOC handling and customer care standards using Uzima’s training guidelines.
Supervise driver behavior during deliveries to ensure respectful customer service.
Support drivers in resolving on-route delivery challenges.
Provide feedback on driver performance to guide training needs.
Key KPIs:
Optimise DOC delivery cost
Maintain a 95% driver compliance rate with Uzima protocols, measured through audits and quality checks.
Maintain 95% customer satisfaction rate across dispatch operations.
Ensure 95%+ of clients experience less than 2% first-week mortality for DOCs delivered.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Logistics, Supply Chain Management, Agribusiness, Business Administration, or a related field.
At least 2 years of experience in logistics, distribution, or agricultural supply chains. (poultry experience is an added advantage).
Strong understanding of last-mile delivery operations and customer service principles.
Ability to work with delivery route planning tools, GPS tracking systems, and MS Office (Excel, Word, PowerPoint).
Excellent communication and coordination skills to engage with drivers, agents, and cross-functional teams.
Strong problem-solving and decision-making skills, especially in time-sensitive situations.
Ability to supervise, train, and enforce compliance among drivers.
High level of integrity, attention to detail, and commitment to quality service delivery.
Willingness to work flexible hours, including early mornings, weekends, or public holidays depending on dispatch schedules.
