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About the Organisation
Customer Service Officer – CSO job at Tropical Bank | Apply Now
Tropical Bank Uganda is a dynamic financial institution committed to delivering inclusive, customer-focused banking solutions that foster economic growth and financial empowerment for individuals, SMEs, and corporate clients across Uganda. Established in 1973 and majority-owned by the Libyan Foreign Bank, the bank has built a strong reputation for reliability, trust, and personalized service, earning recognition for supporting Uganda’s socio-economic development. The bank cultivates a performance-driven, collaborative work culture that values employee growth, innovation, and integrity, offering diverse career opportunities with flexible work arrangements to suit evolving workforce needs. Over the years,
Tropical Bank has evolved from a traditional bank into a modern, tech-savvy financial services provider, integrating digital banking platforms, mobile money, and tailored financial products to serve a broad and expanding customer base. With a steadily growing network of branches across Uganda, the bank maintains a solid footprint in both urban and rural areas. Guided by core values of professionalism, customer centricity, transparency, innovation, and social responsibility, the bank actively participates in CSR initiatives, including financial literacy campaigns, environmental conservation, and community support programs. For more information, visit their website at www.tropicalbank.co.ug.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Customer Service Officer – CSO job at Tropical Bank
Full Time
Deadline:
2 Oct 2025
Job Title
Customer Service Officer – CSO job at Tropical Bank
Tropical Bank
Job Description
Job Title: Customer Service Officer – CSO (No Experience Jobs)
Organisation: Tropical Bank
Duty Station: Kampala, Uganda
Job Summary:
Deliver high-quality customer experience by acting as a key point of contact for customers, ensuring their needs are met efficiently while maintaining compliance with the bank’s policies and procedures
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com
Deadline: 2nd October 2025
Note:
Tropical Bank Limited is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, national origin or disability status
Only shortlisted candidates will be contacted.
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Lead the customer service agenda by demonstrating excellent customer experience while serving customers.
Prepare and process paperwork related to account opening and open accounts in the core banking system while following KYC and AML regulations, Customer Service Standards, Consumer Protection Guidelines, and bank policy and procedures.
Assist customers with updating personal information, processing changes to account details, and managing their banking preferences while ensuring confidentiality and data security.
Promote and cross-sell banking products such as account opening, Bancassurance, loans, and Islamic finance.
Support account-related tasks such as closing accounts, issuing cheque books, and activating or deactivating cards.
Ensure that accounts opened are funded and aligned with the KYC and AML regulations, Customer Service Standards, Consumer Protection Guidelines, and bank policy and procedures.
Maintain an up-to-date register of accounts opened, accounts closed, and all other registers as guided by the line manager and bank policies and regulations.
Carry out Vault Custodianship roles as and when required.
Process Instructions and transactions in the bank’s systems accurately and promptly while ensuring proper filling.
Issue customer statements, ATM cards or PIN mailers, and cheque books, and ensure reconciliation of the same.
Manage the queues in a branch by monitoring the banking hall and advising BM/BOM accordingly
Follow up cheque books and ATM cards orders not picked by customers
Ensure customers are well informed of the bank products by ensuring the banking hall has relevant and up-to-date information and, at the same time, is kept tidy.
Cross-sell bank products and services to existing and walk-in customers.
Ensure timely enrollment of customers on the bank’s E-channels as per the bank’s Customer Service Standards.
Support Cashiers when counters are busy by processing transactions in the Bank’s Core banking system and assisting in posting back-office entries.
Receive unpaid cheques from Clearing and contact customers immediately
Prepare and submit reports relating to the Customer Service Desk.
Issue account balances and attend to all front-office accounts inquiries
Analyse customer service complaints and analyse the root causes to find a permanent solution.
Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
Any other duty as shall be assigned to you from time to time.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in Commerce, Business Administration, Finance, or a related field.
Experience
Ability to handle multiple tasks.
Strong numerical and data entry skills with attention to detail.
Familiarity with sales and cross-selling techniques.
Proficiency in Microsoft Office.
Competencies & Knowledge
Excellent communication skills.
dynamic thinking.
High ethical standards and integrity.
Problem-solving abilities.
Team player
Proficiency in English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.
