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About the Organisation
Apprentice – Reception job at ABSA Bank Uganda | Apply Now
Kampala, Uganda
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Apprentice – Reception job at ABSA Bank Uganda
Full Time
Job Title
Apprentice – Reception job at ABSA Bank Uganda
ABSA Bank Uganda
Job Description
Position Title: Apprentice – Reception
Company: ABSA Bank Uganda
Location: Uganda
Job Summary
We are seeking a highly professional and customer-focused Apprentice to join our Reception team. You will be the first point of contact for all walk-in clients, responsible for ensuring exceptional customer service, managing inquiries, handling complaints, and supporting front-office operations.
How to Apply
Duties, Roles and Responsibilities
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Read the detailed job description
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Track progress under "My Applications" tab
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Click the APPLY Button below to view full details and apply
End Date: August 10, 2025
Client Engagement (Walk-ins)
Greet and assist all walk-in clients courteously and efficiently.
Provide timely and high-quality service, ensuring a positive customer experience.
Maintain a professional demeanor at all times when dealing with clients.
Customer Complaints Management
Accurately capture and document customer complaints in the bank’s complaint management system (BOC).
Resolve or escalate issues promptly, ensuring effective follow-up on all cases, especially those that can be addressed at the first point of contact.
Records & Mail Management
Receive, record, and direct hand-delivered mail to the appropriate department (Mail Centre).
Acknowledge and submit treasury bills into the treasury box every Wednesday.
Keep an accurate log of incoming and outgoing courier packages for reference and accountability.
Call Handling
Professionally manage all incoming calls via the bank’s main lines (2200 & 2000).
Handle both internal and external inquiries promptly and efficiently.
Facilities Oversight
Coordinate with Facilities Management to ensure the reception area, waiting areas, and meeting rooms are clean, organized, and fully functional.
Monitor the operation of air conditioning and lighting, ensuring they are turned off at the end of the day.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Required Skills & Competencies
Technical Skills:
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Organizational and time management skills
Technical inclination and adaptability
Basic negotiation skills
Behavioral Attributes:
Courteous and helpful
Assertive and proactive
Perseverant with attention to detail
Reliable and trustworthy
Team-oriented with a friendly demeanor
Positive attitude and integrity-driven
Qualifications
A Higher Certificate or Advanced National (Vocational) Certificate in Business, Commerce, or Management Studies is required.y
