Fido Jobs

This is a hybrid role that blends offline marketing and field support with digital campaign execution ideal for someone who can think strategically, execute quickly, and leverage AI tools to get more done with less.

You will Identify customers’ needs, clarify information, investigate and provide relevant solutions.

The Customer Support Representative will Manage large numbers of inbound and outbound calls in a timely manner.

The Creative Marketing Specialist will be responsible for developing visually compelling and on-brand creative content to support Fido’s marketing campaigns in Uganda.

The Social & Creative Specialist will manage Fido’s social media presence in Uganda, shooting, and crafting engaging content that drives brand awareness and community engagement.

Responsible for Optimizing the customer journey, ensuring smooth onboarding flows and re-engagement strategies for inactive users.

You will Manage large numbers of inbound and outbound calls in a timely manner.

The candidate will be responsible for finding and reporting bugs and glitches.

The candidate will be responsible for finding and reporting bugs and glitches. In this role, you should be detail oriented and have excellent communication skills.

The Collections  agent provides front line  support and builds relationships with Fido clients to repay loan instalments while achieving the set targets.

In this role you will Lead transformational IT projects with internal and external parties, such as workflow automation, CRM, IVR/telephony services and electronic payments.

Resolving issues within individual limit at the first point of contact and escalating customers issue via appropriate channels