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Collections Representative job at Fido Uganda | Apply Now
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Collections Representative job at Fido Uganda
About the Organisation
Fido is a pioneering digital financial services company founded in 2015 and based in Accra, Ghana, with a mission to empower individuals and entrepreneurs by providing instant access to credit through an advanced mobile platform. Recognized for its innovative approach, Fido has served over 450,000 customers and disbursed more than 2 million credits, demonstrating its commitment to financial inclusion.
The company fosters a dynamic and inclusive work culture, emphasizing transparency, reliability, and fairness, and offers diverse job opportunities in technology, customer service, and finance with flexible arrangements. Licensed by the Bank of Ghana as a Tier 3 Microfinance Institution, Fido operates under strict regulatory oversight to ensure financial integrity.
Continuously evolving, Fido integrates cutting-edge technology to enhance user experience and accessibility, positioning itself as a leader in the digital banking sector. Guided by core values of being trustworthy, cool, and innovative, the company is dedicated to creating an inspiring brand that resonates with customers.
Through its corporate social responsibility initiatives, Fido contributes to economic empowerment and financial literacy in the communities it serves. For more information, visit their official website at gh.fido.money.
Kampala, Uganda
Full Time
Job Title
Collections Representative job at Fido Uganda
Fido Uganda
Job Description
Job Title: Collections Representative (No Experience Customer Service Jobs)
Organisation: Fido Uganda
Duty Station: Kampala, Uganda
Job Summary: We are Searching for Collections Representative to recover overdue loans through planned interactions and scripted processes . The Collections Representative provides front line support and builds relationships with Fido clients to repay loan instalments while achieving the set targets.
This role is key in supporting the delivery of the company key performance targets and the client relations strategy by working collaboratively with other collection agents/officers under the supervision of a team leader or an associate manager while working to schedule, deliver financial targets and provide an exceptional client experience.
Work with the head of department though the team leaders and managers on the creation and delivery of the recovery strategy, creating an environment where the agent can take proactive ownership of the client loan repayment journey, and provide solutions in order to improve loan repayments collections.
Duties, Roles and Responsibilities
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, policies and procedures.
Manage large numbers of inbound and outbound calls in a timely manner
Interviewing clients telephonically to establish their ability to pay debt.
Negotiate partial repayments and payment plans when possible
Use various skip tracing methods to locate clients and confirm repayments
Respond appropriately & timely to customer’s Queries/complaints
Follow communication “scripts” when handling different topics
Identify customer needs, clarify information, investigate and provide relevant solutions
Build sustainable relationships and engage customers by going an extra mile
Keep records of all conversations on our collection systems in a comprehensive way.
Meet personal qualitative and quantitative targets
De-escalate situations involving dissatisfied customers while offering assistance and support
Guide customers through troubleshooting and using products and services
Diligently perform other official tasks assigned to you.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Graduate
How to Apply
All candidates who wish to join Fido in this capacity should apply online at the APPLY Button below.
