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About the Organisation
Associate Product Manager (User Research Focus) job at Fido | Apply Now
Kampala, Uganda
Fido is a pioneering digital financial services company founded in 2015 and based in Accra, Ghana, with a mission to empower individuals and entrepreneurs by providing instant access to credit through an advanced mobile platform. Recognized for its innovative approach, Fido has served over 450,000 customers and disbursed more than 2 million credits, demonstrating its commitment to financial inclusion.
The company fosters a dynamic and inclusive work culture, emphasizing transparency, reliability, and fairness, and offers diverse job opportunities in technology, customer service, and finance with flexible arrangements. Licensed by the Bank of Ghana as a Tier 3 Microfinance Institution, Fido operates under strict regulatory oversight to ensure financial integrity.
Continuously evolving, Fido integrates cutting-edge technology to enhance user experience and accessibility, positioning itself as a leader in the digital banking sector. Guided by core values of being trustworthy, cool, and innovative, the company is dedicated to creating an inspiring brand that resonates with customers.
Through its corporate social responsibility initiatives, Fido contributes to economic empowerment and financial literacy in the communities it serves. For more information, visit their official website at gh.fido.money.
Are you looking for Research jobs in Uganda 2025 today? then you might be interested in Associate Product Manager (User Research Focus) job at Fido
Full Time
Deadline:
24 Jul 2025
Job Title
Associate Product Manager (User Research Focus) job at Fido
Fido
Job Description
Job Title: Associate Product Manager (User Research Focus)
Company: Fido
Location: Kampala, Uganda
The Role: Associate Product Manager (User Research Focus)
We’re looking for an Associate Product Manager with a strong passion for user research and insight-driven development. In this role, you’ll be the voice of the customer, working closely with Product Managers, Designers, Engineers, and Customer Support to ensure every product decision is informed by real user needs.
This is a high-impact opportunity for someone eager to grow into a full Product Manager role while making a meaningful difference in how users experience financial tools.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Ready to join us?
Be part of building financial tools that change lives.
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How to Apply
Conduct user interviews and shadow support teams to uncover user pain points and behavior.
Analyze feedback and support data to extract meaningful insights.
Translate research findings into product recommendations that enhance usability and engagement.
Collaborate with product and design teams to shape new features and validate solutions.
Assist in writing clear product requirements that reflect user needs and business goals.
Monitor key product metrics and identify areas for optimization.
Support user testing initiatives and feedback loops across product cycles.
Stay current on industry trends, competitors, and market shifts relevant to user experience.
Contribute to go-to-market strategies by ensuring messaging resonates with real user challenges.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
What We're Looking For
Minimum 3 years’ experience in user research, product management, UX, or a similar role.
Strong analytical thinking and a problem-solving mindset centered around the user.
Excellent communication and collaboration skills across teams and stakeholders.
Proficiency in qualitative and quantitative research methods (e.g., interviews, usability testing, surveys).
Comfortable working in a fast-paced, agile environment with shifting priorities.
Background in fintech, emerging markets, or mobile apps is a strong advantage.
Why Join Fido?
Hands-on product experience with a user-first approach.
Clear career path to transition into a full Product Manager role.
Work on products that impact real lives in Ghana, Uganda, and beyond.
Join a collaborative, mission-driven team committed to financial empowerment.
Be part of a high-growth company shaping the future of fintech in Africa.
