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About the Organisation
Associate Product Manager (User Research Focus) job Fido Uganda | Apply Now
Uganda
Fido is a pioneering digital financial services company founded in 2015 and based in Accra, Ghana, with a mission to empower individuals and entrepreneurs by providing instant access to credit through an advanced mobile platform. Recognized for its innovative approach, Fido has served over 450,000 customers and disbursed more than 2 million credits, demonstrating its commitment to financial inclusion.
The company fosters a dynamic and inclusive work culture, emphasizing transparency, reliability, and fairness, and offers diverse job opportunities in technology, customer service, and finance with flexible arrangements. Licensed by the Bank of Ghana as a Tier 3 Microfinance Institution, Fido operates under strict regulatory oversight to ensure financial integrity.
Continuously evolving, Fido integrates cutting-edge technology to enhance user experience and accessibility, positioning itself as a leader in the digital banking sector. Guided by core values of being trustworthy, cool, and innovative, the company is dedicated to creating an inspiring brand that resonates with customers.
Through its corporate social responsibility initiatives, Fido contributes to economic empowerment and financial literacy in the communities it serves. For more information, visit their official website at gh.fido.money.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Associate Product Manager (User Research Focus) job Fido Uganda
Full Time
Deadline:
7 Jul 2025
Job Title
Associate Product Manager (User Research Focus) job Fido Uganda
Fido Uganda
Job Description
Job Title: Associate Product Manager (User Research Focus)
Company: Fido Uganda
Location: Uganda
By harnessing cutting-edge technology, we’re making financial freedom a reality for all. Join us in driving this change and help shape the future of financial access in Africa.
The Opportunity
We’re looking for an Associate Product Manager with a strong focus on user research—a curious and driven individual who wants to understand real customer needs and help turn insights into impactful product improvements.
In this role, you’ll work closely with Product Managers, Designers, Engineers, and the Customer Support team to build a user-first product. You’ll conduct interviews, gather insights, analyze customer behavior, and help define product requirements. Over time, you’ll grow into a full Product Manager role with expanded ownership and influence.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
What You’ll Do
Conduct in-depth user research through interviews, usability testing, and support call analysis
Translate research insights into clear, actionable product recommendations
Work alongside Product Managers and Designers to define feature requirements
Support product development by aligning customer pain points with solutions
Track product performance and identify opportunities for iteration or enhancement
Organize and run user feedback sessions for both new and existing features
Stay informed on industry trends, competitors, and user behavior
Contribute to go-to-market efforts by ensuring alignment between messaging and user needs
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
What We’re Looking For
Minimum 3 years of experience in user research, product management, or a related field
Strong analytical thinking and a deep empathy for users
Excellent communication and stakeholder engagement skills
Experience with research methods like interviews, surveys, and usability testing
Ability to synthesize data and turn insights into product improvements
Comfortable in a fast-paced, iterative product environment
Background in financial services, emerging markets, or mobile app development is a plus
Why Join Fido?
Direct impact on products improving lives across Uganda and Ghana
A clear growth path toward becoming a full Product Manager
A supportive, collaborative team that values learning and experimentation
Hands-on experience in user-centered product development
