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Job Summary

Job Title:
Associate Product Manager (User Research Focus)
Employer:
Fido Uganda
Location:
Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Management
Number of Positions:
1
Deadline:
Monday, 7 July 2025

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Associate Product Manager (User Research Focus) job Fido Uganda | Apply Now

Uganda

Full Time

Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Associate Product Manager (User Research Focus) job Fido Uganda

Deadline: 

7 Jul 2025

About the Organisation

​Fido is a pioneering digital financial services company founded in 2015 and based in Accra, Ghana, with a mission to empower individuals and entrepreneurs by providing instant access to credit through an advanced mobile platform. Recognized for its innovative approach, Fido has served over 450,000 customers and disbursed more than 2 million credits, demonstrating its commitment to financial inclusion.


The company fosters a dynamic and inclusive work culture, emphasizing transparency, reliability, and fairness, and offers diverse job opportunities in technology, customer service, and finance with flexible arrangements. Licensed by the Bank of Ghana as a Tier 3 Microfinance Institution, Fido operates under strict regulatory oversight to ensure financial integrity.

Continuously evolving, Fido integrates cutting-edge technology to enhance user experience and accessibility, positioning itself as a leader in the digital banking sector. Guided by core values of being trustworthy, cool, and innovative, the company is dedicated to creating an inspiring brand that resonates with customers.

Through its corporate social responsibility initiatives, Fido contributes to economic empowerment and financial literacy in the communities it serves. For more information, visit their official website at gh.fido.money.

Job Title

Associate Product Manager (User Research Focus) job Fido Uganda

Fido Uganda

Job Description

Job Title: Associate Product Manager (User Research Focus)

Company: Fido Uganda

Location: Uganda

By harnessing cutting-edge technology, we’re making financial freedom a reality for all. Join us in driving this change and help shape the future of financial access in Africa.

The Opportunity

We’re looking for an Associate Product Manager with a strong focus on user research—a curious and driven individual who wants to understand real customer needs and help turn insights into impactful product improvements.

In this role, you’ll work closely with Product Managers, Designers, Engineers, and the Customer Support team to build a user-first product. You’ll conduct interviews, gather insights, analyze customer behavior, and help define product requirements. Over time, you’ll grow into a full Product Manager role with expanded ownership and influence.

Duties, Roles and Responsibilities

What You’ll Do

  • Conduct in-depth user research through interviews, usability testing, and support call analysis

  • Translate research insights into clear, actionable product recommendations

  • Work alongside Product Managers and Designers to define feature requirements

  • Support product development by aligning customer pain points with solutions

  • Track product performance and identify opportunities for iteration or enhancement

  • Organize and run user feedback sessions for both new and existing features

  • Stay informed on industry trends, competitors, and user behavior

  • Contribute to go-to-market efforts by ensuring alignment between messaging and user needs

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SERVICES

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INDUSTRIAL

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RESIDENTIAL

Qualifications, Education and Competencies

What We’re Looking For

  • Minimum 3 years of experience in user research, product management, or a related field

  • Strong analytical thinking and a deep empathy for users

  • Excellent communication and stakeholder engagement skills

  • Experience with research methods like interviews, surveys, and usability testing

  • Ability to synthesize data and turn insights into product improvements

  • Comfortable in a fast-paced, iterative product environment

  • Background in financial services, emerging markets, or mobile app development is a plus

Why Join Fido?

  • Direct impact on products improving lives across Uganda and Ghana

  • A clear growth path toward becoming a full Product Manager

  • A supportive, collaborative team that values learning and experimentation

  • Hands-on experience in user-centered product development

How to Apply

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