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Telesales Representative job at ENGIE Energy Access | Apply Now
Kampala, Uganda
Full-time
Are you looking for Marketing and Sales Jobs in Uganda 2024? If yes, then you might be interested in Telesales Representative job at ENGIE Energy Access
ENGIE Energy Access is a leading provider of decentralized energy solutions, committed to expanding access to clean, affordable, and reliable electricity across Africa to drive sustainable development and economic empowerment. Recognized for its innovative pay-as-you-go solar home systems and mini-grid solutions, the company has earned a strong reputation in the renewable energy sector.
ENGIE fosters a dynamic and inclusive work culture, offering employees opportunities for growth, innovation, and impact-driven careers in the clean energy space. The company regularly recruits professionals passionate about sustainability, with diverse roles in engineering, sales, operations, and customer service, supporting flexible work arrangements where possible.
Since its establishment through the merger of ENGIE Mobisol, Fenix International, and ENGIE PowerCorner, the company has evolved into a key player in Africa’s off-grid energy sector. Leveraging cutting-edge technology and a customer-centric business model, ENGIE Energy Access has deployed millions of solar products, improving the livelihoods of millions across multiple countries. Operating in over nine African nations, the company continues to scale its reach, aiming to provide electricity to millions more. At its core, ENGIE upholds values of sustainability, innovation, and inclusivity, ensuring that energy solutions remain accessible and environmentally friendly.
Through its corporate social responsibility initiatives, ENGIE Energy Access actively supports local communities by promoting clean energy education, climate resilience, and socio-economic development. For more information, visit their official website at https://www.engie-energyaccess.com.
Telesales Representative job at ENGIE Energy Access
ENGIE Energy Access
Engie Energy Access is looking for dynamic, highly motivated and disciplined Telesales Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A Telesales Representative is an individual who works under limited supervision and performs duties associated with customer acquisition and onboarding, while ensuring exceptional customer experience above all.
Pitching Engie products to the target market to ensure growth of customer base
Market the product and generate sales leads
Acquire new customers over the phone
Do top of the class customer onboarding
Educate customers about the product use and installation
Educate customers on how to pay
Interpret the Loan Agreement to the customer and make sure they understand the financial commitment they are taking on
Responsible for all the sales made to increase revenue generation (repayment)
Cross/up-selling to existing customers
Provide a positive experience to the customers on all phone interactions regardless of the outcome
Ensure top tier customer experience to achieve high customer satisfaction
Report any (suspected or confirmed) case of fraud or tampering to Engie management
Escalate unresolved issues or questions to the Call Centre team lead on site.
Observe standard operating procedures and safety practices
Product knowledge
Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
Should be able to demonstrate an in-depth understanding of the customer finance agreement
Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Assist in Sales / Cross Selling
Through creating good rapport with existing customers, he/she should be able to identify new sales leads and communicate to the sales team
Cross selling to existing customers
Any other duties assigned to you by your line manager from time to time
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Conversant with use of computers
Very good interpersonal skills
Should demonstrate both verbal and written communication skills
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure
Willingness and desire to learn new ideas
Passion for the job - bringing renewable energy to millions of Ugandans
Uphold ENGIE values, including demonstrating honesty and integrit
Willing to build and grow MySol Customer Base
Must be a quick learner
Qualifications:
A bachelor’s degree or Diploma in any relevant field
Language(s):
Must speak Luganda and any of the following language(s)
Lusoga
Lumasaba
Ateso, Kumam
Kupsabiny
Lugbara
Technology:
Good computer skills
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
