Telesales Representative job at ENGIE Energy Access | Apply Now

• Pitching Engie products to the target market to ensure growth of customer base

• Market the product and generate sales leads

• Acquire new customers over the phone

• Do top of the class customer onboarding

• Educate customers about the product use and installation

• Educate customers on how to pay

  
  

• Interpret the Loan Agreement to the customer and make sure they understand the financial commitment they are taking on

• Responsible for all the sales made to increase revenue generation (repayment)

• Cross/up-selling to existing customers

• Provide a positive experience to the customers on all phone interactions regardless of the outcome

• Ensure top tier customer experience to achieve high customer satisfaction

• Report any (suspected or confirmed) case of fraud or tampering to Engie management

• Escalate unresolved issues or questions to the Call Centre team lead on site.

• Observe standard operating procedures and safety practices

Product knowledge

• Learn all product details, specifications, prices, and capabilities to be equipped with all product information.

• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.

• Should be able to demonstrate an in-depth understanding of the customer finance agreement

• Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.

Assist in Sales / Cross Selling

• Through creating good rapport with existing customers, he/she should be able to identify new sales leads and communicate to the sales team

• Cross selling to existing customers

• Any other duties assigned to you by your line manager from time to time