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Technical Account Manager – Tanzania job at Mastercard Foundation | Apply Now
Are you looking for Engineering jobs in Tanzania 2025 today? then you might be interested in Technical Account Manager – Tanzania job at Mastercard Foundation
About the Organisation
Mastercard Foundation is a global non-profit organization dedicated to advancing education, financial inclusion, and youth employment, with a mission to create a world where everyone has the opportunity to learn and prosper. Recognized for its impactful programs, the foundation partners with governments, private sector players, and educational institutions to drive large-scale social and economic transformation, particularly in Africa.
It fosters a values-driven, inclusive work culture that empowers employees with meaningful career opportunities, professional development, and flexible work arrangements. Established in 2006, the foundation has grown to become a leading force in philanthropy, leveraging innovative funding models and partnerships to implement sustainable development initiatives.
With a strong presence across Africa and Canada, its programs focus on entrepreneurship, digital transformation, and gender equality to unlock potential in marginalized communities. Guided by core values of humility, listening, respect, and co-creation, the foundation integrates corporate social responsibility into its mission by supporting impactful community projects, climate resilience, and inclusive financial systems. To learn more, visit their official website at www.mastercardfoundation.org.
Tanzania
Full Time
Job Title
Technical Account Manager – Tanzania job at Mastercard Foundation
Mastercard Foundation
Job Description
The TAM will serve as a trusted advisor to banking partners, third-party processors, and key stakeholders. They will leverage technical expertise in Mastercard solutions, translate complex technology into business solutions, and support pre- and post-sales activities. The role also involves overseeing projects, resolving technical issues, ensuring compliance with Mastercard mandates, and driving adoption of innovative solutions. The TAM will act as a liaison between clients and Mastercard’s internal teams, advocating customer needs and ensuring seamless service delivery.
Duties, Roles and Responsibilities
Build and maintain strong relationships with clients, partners, and stakeholders.
Serve as a trusted advisor, addressing client inquiries and escalations.
Provide consultative support on Mastercard products and industry best practices.
Partner with account teams to identify revenue growth opportunities and support sales activities.
Oversee technical projects, monitor progress, and resolve bottlenecks.
Ensure customers comply with Mastercard technology enhancements and mandates.
Conduct training sessions and promote Mastercard Academy content.
Develop strategies to expand product adoption and maximize customer value.
Collaborate with internal cross-functional teams to align solutions with customer needs.
Provide "Voice of Customer" feedback to inform product and service enhancements.
Advocate for operational improvements and performance optimization.
Ensure compliance with Mastercard’s security policies and practices.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education
Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
Experience
Minimum of 3 years’ professional experience in the payments industry, financial technology, or banking.
Experience in a customer-facing role, handling client relationships, and resolving escalations.
Knowledge of regulatory requirements, market trends, and financial industry practices.
Strong background in credit and debit card operations (issuing, acquiring, processing, fraud and risk management).
Skills & Competencies
Strong analytical, problem-solving, and conceptual thinking skills.
Excellent interpersonal, verbal, and written communication abilities.
Project management and technical implementation experience.
Ability to translate technical concepts into business solutions.
Negotiation, presentation, and stakeholder management skills.
Proficiency in financial technology systems and operations.
Commitment to customer service excellence.
Ability to work effectively in a fast-paced, collaborative environment.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
