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Full-time
Talent Manager Job at Kampala Serena Hotel
Kampala Serena Hotel
Job Description
We are currently seeking to recruit a qualified individual for the position of Talent Manager Kampala Serena Hotel – Uganda.
The Talent Development Manager will be responsible for identifying, implementing and overseeing comprehensive talent development programs to ensure the continuous growth and improvement of skills within the hotels, aligned with the organization’s goals and the Serena Academy. This is to enable our Associates deliver top-notch services while maintaining Serena’s Brand reputation and excellence.
Duties, Roles and Responsibilities
- Work closely with the unit Human Resource Manager, General Manager and Department Heads to align talent development strategies with departmental goals and overall unit objectives.
- Work closely with the Head of Talent Development to implement the Serena Academy’s, Talent Development and Leadership programs and Performance Management in the Unit.
- Facilitate SOP writing, continuous reviews, update and training of SOPs (Standard Operating Procedures) for the Unit.
- Develop and conduct orientation programs for new employees to introduce them to Serena Hotels Brand, culture, values and service standards.
- Identify training needs and design customized programs for the Unit working closely with the Head of Talent Development.
- Develop and implement the training calendar for the Unit that covers both technical skills and soft skills.
- Deliver Serena’s Training of Trainers programs for all the departments in the Unit and ensure there is continuous training in the departments.
- Jointly with Head of Talent Development and the Unit HR Manager Coordinate and facilitate technical skills development programs, follow up and reviews as per the training calendar for the unit.
- Direct access to online learning platforms for all staff and effectively implement the e-learning programs at the Unit constantly monitoring utilization and learning progress.
- Coordinate outsourced programs such as leadership and exposures after approval by Management.
- Encourage employees to pursue professional certifications and credentials relevant to their roles in the hotel industry.
- Assist in arranging mentorship programs or coaching for employees who need personalized guidance and support to develop their talents and reach their full potential.
- Deliver agreed leadership and people management programs in the Unit.
- Assist the Department Heads with performance management planning and reviews.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Applicants who have fulfilled the stipulated criteria are encouraged to submit their applications along with certified copies of their certificates to:
Human Resources Director – Tourism Promotion Services – Eastern Africa
Sent via email to: jobvacancy.kenya@serenahotels.com
Deadline: 18th March 2026
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