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Supervisor - Service Center job at MTN Uganda | Apply Now
Are you looking for administrative jobs in Uganda 2024 today? then you might be interested in Supervisor - Service Center job at MTN Uganda
Kampala, Uganda
Full Time
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa
Job Title
Supervisor - Service Center job at MTN Uganda
MTN Uganda
Job Description
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;
Job Title: Supervisor - Service Center
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Manager - Service Center Operations
Division: Sales and Distribution
No. of Vacancies: 1
Duties, Roles and Responsibilities
Drive and ensure effective implementation of Customer Experience plans / projects in the Service Centre
Drive and effectively run daily debrief / hurdle sessions
Ensure target achievement of all customer experience & service targets in the Service Centre
Efficiently manage assigned Service Centre and ensure that staff and customer complaints, problems and requests are resolved as per agreed timelines
Prepare weekly reports (CLF, Inventory, Sales, Performance Management) ▪ Drive and support all companywide business initiatives in the assigned Service Centre
Plan workloads and rota for the team
Ensure prompt settlement of Service Centre bills by MTN
Coach to ensure right behaviours are lived
Perform relevant duties that may be assigned by the Manager – Service Center Operations
Liaise with other stakeholders to achieve business objectives
Management of frontline staff & Third-Party agents in the Service Centre
Manage waiting time and transactional time in the Service Centre per service level agreement
To manage relationships and nurture synergies with the supporting business units
Manage the Service Centre and ensure alignment to High Value Customer strategies or alignment to High Value Customer corridors.
Implement appropriate strategies to manage risk within the Company risk appetite parameters.
Implement Enterprise Business Unit strategies in the Service Centre
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
Experience:
At least 4 years’ experience in a service environment
At least 3 years managing people
Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Training:
Sales and Customer Service.
Introductory Project Management
Report Writing.
Skills/Physical Competencies:
Customer Care Principles & Techniques
Computer Skills
Stress Management
Problem Solving, Flexibility
Communication Skills
Coordinating Techniques
Interpersonal skills
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
How to Apply
All candidates who wish to join MTN Uganda in this capacity should apply online at the Apply Button below.
Deadline: 31st December 2024
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