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Operations Management

• Oversee all daily store operations including opening and closing procedures.
• Ensure service standards, cleanliness, and safety protocols are consistently followed.
• Manage stock levels, ordering, storage, and inventory control.

Financial & Business Performance

• Monitor sales, expenses, and profitability.
• Implement cost control measures and revenue growth strategies.
• Ensure accurate cash handling and reporting.

Team Leadership & Development

• Recruit, train, schedule, and supervise store staff.
• Motivate and coach employees to achieve high performance.
• Conduct performance reviews and handle disciplinary actions when necessary.

Customer Experience

• Ensure every guest receives excellent service and a positive experience.
• Handle escalated customer complaints professionally and promptly.

Reporting & Compliance

• Prepare and submit operational and performance reports to management.
• Ensure compliance with company policies, procedures, and ethical standards.