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Technical Support & Maintenance

• Diagnose, troubleshoot, and repair automotive systems and components.
• Conduct routine inspections and preventive maintenance of vehicles and equipment.
• Ensure service procedures meet safety, quality, and company standards.

Customer & Business Support

• Provide technical guidance to customers and service teams.
• Assist in resolving complex technical issues and escalations.
• Maintain professional relationships with clients and partners.

Reporting & Documentation

• Prepare and submit detailed service reports, maintenance logs, and technical documentation.
• Monitor service metrics and contribute to continuous improvement initiatives.

Leadership & Team Coordination

• Supervise and support junior technicians and service staff.
• Provide on-the-job training and mentorship to enhance team technical skills.
• Collaborate with other departments to improve service delivery and customer satisfaction.

Analysis & Innovation

• Use analytical and technological tools to improve service efficiency and accuracy.
• Recommend improvements in processes, tools, or equipment to management.