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Full-time
Stock Controller – Moroto Job at M-KOPA
M-KOPA
Job Description
We are looking for a Stock Controller in Moroto to manage inventory, deliver exceptional customer service, and oversee shop operations at our M-KOPA depot/shop.
This role offers the opportunity to be at the frontline of M-KOPA’s retail operations, ensuring smooth inventory flow and world-class customer experiences. You’ll manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, working as part of our dynamic retail team across Africa.
Duties, Roles and Responsibilities
Inventory Management
- Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
- Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
- Ensuring inventory is securely stored in appropriate lockers or store areas
- Receiving stock from the main warehouse within expected timelines
- Returning stock to the warehouse promptly when required
- Adhering to established stock management policies
Customer Service
- Assisting customers with the upgrade process during their visits to the shop
- Resolving customer inquiries in person and logging them in our system
- Escalating concerns that cannot be resolved to the responsible team
- Adhering to phone and customer service processes
- Being available at the shop/depot before 8:00 am for all working days
Outlet/Shop Management
- Maintaining a clean and clutter-free shop environment at all times
- Keeping the store/locker well-labeled based on standards
- Ensuring depot/shop signage is always up and clean
- This is an entry-level role (Job Band E2) based at M-KOPA Depot/Shop locations. If successful, you would be reporting to the Regional Retail Team Leader.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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