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Service & Sales Consultants job at Standard Bank | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Service & Sales Consultants job at Standard Bank
Uganda
Full-time
Deadline:
April 23, 2024 at 2:00:00 PM
About the Organisation
Stanbic Uganda Holdings Limited (SUHL) is part of the Standard Bank Group, Africa’s largest Bank measured by footprint and assets. The company (SUHL) is comprised of 5 subsidiaries which include: Stanbic Bank Uganda Limited: - the leading commercial bank in the country, Stanbic Properties Limited: - a real-estate company , SBG Securities Uganda Limited : - an investment and brokerage firm, Stanbic Business Incubator Limited: - an enterprise development institution and FlyHub Uganda Limited: - a technologies and innovations company.
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Job Title
Service & Sales Consultants job at Standard Bank
Job Description
Areas including but not limited to: Luwero, Mityana, Mipigi, Kisoro,Kasese, Bwera, Buliisa, Moyo, Nebbi, Kitgum, Adjumani, Kotido, Moroto, Kamuli, Iganga
Service Consultants: To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.
Sales Consultants: To generate sales leads and take demand from personal customers for any banking matters ranging from product questions to customer account activities in order to deliver a positive client experience
Duties and Responsibilities
Customer Assistance: Providing excellent customer service by addressing inquiries, resolving complaints, and assisting with product or service selection.
Sales Generation: Actively engaging with customers to promote products or services, upsell or cross-sell, and meet or exceed sales targets.
Product Knowledge: Maintaining a deep understanding of the products or services offered in order to effectively educate customers and make appropriate recommendations.
Order Processing: Handling customer orders, processing transactions accurately, and ensuring timely delivery or service completion.
Problem Solving: Resolving customer issues, addressing concerns, and finding solutions to ensure customer satisfaction.
Relationship Building: Establishing and nurturing long-term relationships with customers to encourage repeat business and loyalty.
Reporting: Keeping accurate records of sales, customer interactions, and other relevant data to track performance and identify areas for improvement.
Compliance: Adhering to company policies, procedures, and industry regulations to ensure ethical behavior and legal compliance.
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Qualifications and Competencies
First Degree from a reputable university
One year of experience in a sales / customer service role
Previous branch banking experience will be an added advantage.
Ability to speak any of the local languages in these regions will be an added advantage
Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Embracing Change
Establishing Rapport
Examining Information
Technical Competencies:
Cash Handling
Client Servicing
Cross and Up-Selling
Customer Understanding ( Consumer Banking)
Heart of Customer Experience
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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