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Service & Sales Consultants job at Standard Bank | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Service & Sales Consultants job at Standard Bank
Uganda
Full-time
About the Organisation
Stanbic Bank is one of Uganda's largest and most reputable financial institutions, known for its extensive range of banking products and services tailored to meet the needs of individuals, businesses, and corporations. As a member of the Standard Bank Group, which is Africa's largest banking group by assets, Stanbic Bank benefits from a strong financial foundation and access to a broad network of resources and expertise.
The bank offers a variety of services including personal banking, business banking, corporate and investment banking, and wealth management. Stanbic Bank's personal banking services include savings and current accounts, loans, mortgages, and credit cards, designed to help individuals manage their finances effectively. For businesses, the bank provides customized solutions such as business accounts, trade finance, and cash management services, aimed at supporting the growth and operational efficiency of SMEs and large enterprises.
Stanbic Bank is also a leader in digital banking innovation, offering advanced online and mobile banking platforms that provide customers with convenient, secure, and efficient access to their accounts and banking services. This commitment to technology ensures that clients can manage their finances anytime and anywhere, enhancing their overall banking experience.
The bank is deeply committed to corporate social responsibility, actively participating in initiatives that promote education, health, and economic development in Uganda. Through programs such as the Stanbic National Schools Championship and various community development projects, the bank invests in the future of Ugandan society, reflecting its dedication to making a positive impact.
Stanbic Bank's strong reputation for reliability, customer service excellence, and financial stability makes it a trusted partner for individuals and businesses alike. Its strategic focus on innovation, community engagement, and sustainable growth positions Stanbic Bank as a key player in Uganda's financial sector and a driver of economic progress.
Job Title
Service & Sales Consultants job at Standard Bank
Standard Bank
Job Description
Areas including but not limited to: Luwero, Mityana, Mipigi, Kisoro,Kasese, Bwera, Buliisa, Moyo, Nebbi, Kitgum, Adjumani, Kotido, Moroto, Kamuli, Iganga
Service Consultants: To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.
Sales Consultants: To generate sales leads and take demand from personal customers for any banking matters ranging from product questions to customer account activities in order to deliver a positive client experience
Duties and Responsibilities
Customer Assistance: Providing excellent customer service by addressing inquiries, resolving complaints, and assisting with product or service selection.
Sales Generation: Actively engaging with customers to promote products or services, upsell or cross-sell, and meet or exceed sales targets.
Product Knowledge: Maintaining a deep understanding of the products or services offered in order to effectively educate customers and make appropriate recommendations.
Order Processing: Handling customer orders, processing transactions accurately, and ensuring timely delivery or service completion.
Problem Solving: Resolving customer issues, addressing concerns, and finding solutions to ensure customer satisfaction.
Relationship Building: Establishing and nurturing long-term relationships with customers to encourage repeat business and loyalty.
Reporting: Keeping accurate records of sales, customer interactions, and other relevant data to track performance and identify areas for improvement.
Compliance: Adhering to company policies, procedures, and industry regulations to ensure ethical behavior and legal compliance.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
First Degree from a reputable university
One year of experience in a sales / customer service role
Previous branch banking experience will be an added advantage.
Ability to speak any of the local languages in these regions will be an added advantage
Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Embracing Change
Establishing Rapport
Examining Information
Technical Competencies:
Cash Handling
Client Servicing
Cross and Up-Selling
Customer Understanding ( Consumer Banking)
Heart of Customer Experience
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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