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End to End development of required in-house applications that can enhance channel productivity, stability and improve processes. Provision of second level support to end-users for channels faults referred from the Help desk

To support high standards of business partnership, financial analysis and planning by driving a robust product reviews, innovation, planning and forecasting as well supporting the quality of decision making by providing timely and relevant internal and external insights.

To ensure effective management, maintenance & implementation of inbound and outbound assets & stock/Inventory Management procedures throughout their lifecycle from the point of delivery, receipting, storage, and disposal/destruction.

To oversee and manage the daily operations of the cash centre, understanding and reducing the overall risk associated with cash processing, and driving optimal performance to ensure that world class operational service standards are adhered to, thereby minimising risks and financial losses.

Lead and manage vendors to provide a comprehensive Outsourced and legal collection service by ensuring that Recoveries are maximized on accounts in post write off through employing appropriate collection tactics and in executing the agreed collection operation strategies, as well as instituting and monitoring legal procedures and ensuring that all legal requirements are complied with.

Support the process of addressing business challenges through clear articulation of business process problems and proposing innovative solutions to the challenges.

To drive growth via Employee Value Banking (EVB) proposition for consumer clients by identifying their financial/transactional needs and recommending suitable solutions..

To support the Head of Strategy Enablement and Head Business and Commercial Banking (BCB) to implement programmes, projects and initiatives to enable strategy, achieve minimum standards of service, manage costs and achieve budgets, while continuously improving operational efficiency of the team with clear objectives and established tools.

Provide periodic reports on performance on new accounts and other offering, as well as problems encountered by customers and root cause.

To drive customer digital platform adoption through digital registrations and utilisation in order to increase revenue and improve client experience on digital channels for existing and new Personal and Private Banking customers.

The Manager, Digital Adoption will lead initiatives to increase customer adoption and usage of our digital platforms, aiming to boost revenue and enhance client experience across Personal and Private Banking channels.

To trade the assigned product(s) within the defined mandate to maximise trading book profit while adhering to defined risk levels, codes of conduct and statutory regulations.