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About the Organisation
Senior Relationship Officer – Investment Clubs job at Centenary Bank | Apply Now
Kampala, Uganda
Centenary Bank, established in 1983 as a credit trust of the Uganda National Lay Apostolate, has evolved into Uganda's leading commercial microfinance bank, serving over 3 million customers with an asset base of UGX 6.3 trillion. The bank's mission is to provide appropriate financial services, particularly microfinance, to all people, especially in rural areas, in a sustainable manner and in accordance with the law.
Renowned for its commitment to financial inclusion and innovation, Centenary Bank has been recognized as the "Best Bank" at the 30th Global Finance Awards and named Uganda’s Most Admired Financial Services Brand. The bank fosters a dynamic and inclusive work culture, employing more than 3,000 staff and offering various career opportunities through its dedicated job portal.
Over the years, Centenary Bank has expanded its reach with 81 branches, 209 ATMs, over 7,400 agents, and several digital channels, including CenteMobile banking and CenteOnline banking, ensuring accessibility nationwide. Embracing innovation, the bank invested $15 million in a state-of-the-art core banking system, Flexcube, to enhance efficiency and customer experience.
Upholding core values of integrity, customer focus, and excellence, Centenary Bank actively engages in corporate social responsibility initiatives, focusing on education, health, environment, and social missions, contributing significantly to Uganda's socio-economic development. For more information, visit their official website at www.centenarybank.co.ug
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Senior Relationship Officer – Investment Clubs job at Centenary Bank
Full Time
Deadline:
26 Jun 2025
Job Title
Senior Relationship Officer – Investment Clubs job at Centenary Bank
Centenary Bank
Job Description
Job Title: Senior Relationship Officer – Investment Clubs
Organisation: Centenary Bank
Duty Station: Kampala, Uganda
Reports to: Manager SME Banking
Developing and maintaining a pro-active customer advisory relationship management that includes effective consultative selling and structuring of Investment solutions for potential or existing customers in line with the set targets, service standards and strategic objectives of the Bank.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates are encouraged to apply online at the APPLY Button below.
Deadline: 26th June 2025
NB: APPLICATIONS WITH INCOMPLETE INFORMATION SHALL NOT BE CONSIDERED. Endeavour to provide all information.
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How to Apply
Selling
Drive and monitor the growth of Investment Club portfolio as per set targets.
Develop a standard value proposition for the Investment Club in line with customer business needs.
Identify and onboard business partners to support growth of the investment club portfolio to enhance customer value proposition.
Actively market and give direction to branches on the potential pipelines.
Maintain an updated database for potential customers and prepare periodic business activity reports to management i.e. Weekly, Monthly and annual.
Strategy
Participate in the design and formulation of the Investment club strategy.
Define and implement strategy to acquire, grow and retain portfolio of customers.
Customer Relationship Management
Ensure provision of high quality and timely service to clients by attending to client requests and maintaining direct interface with clients.
Conduct periodic visits to achieve understanding of customers’ business needs intended to build a loyal customer base, in coordination with the branches
Manage and grow an assigned portfolio of clients, promote SME products and services and identify business development opportunities to grow market share.
Manage assigned portfolio and ensure that the different processes are in line with the bank standards of quality and profitability.
Provide advisory and other financial services to customers.
Client Monitoring
Monitor the performance of the client’s accounts (financial performance etc) on a regular basis and identify deviations and take corrective actions to meet set objectives and increase profitability.
Risk, Control and Compliance
Ensure compliance to law and regulations.
Conduct Know Your Customer (KYC) as per defined procedures and compliance requirements.
Keep proper records in terms of local financial legislation and regulatory requirements.
Utilise a comprehensive knowledge of lending products, and the client’s business to recommend appropriate financing options and solutions to clients to minimise risk exposure.
Research and Market Information
Leverage on market information and trends in the sector (economic context/national & international) to continuously improve service operational efficiency.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Honours’ degree in Business Administration, Economics, and Commerce, Statistics or any other related discipline.
Postgraduate qualification in business management, marketing, economics, and any related disciplines is an added advantage.
Required Skills and Competences
Flexible and willing to work for long hours.
At least 5 years’ experience in a large corporate banking environment working directly with client’s e.g. credit / banking / marketing / client relationship management with two years at Supervisory / Senior Officer level.
Comprehensive knowledge of the market, industry and global events with good business networks.
Strategic thinking
Ability to develop and manage the Bank’s sales schedules and advise on targets of the Sector and pricing of services offering.
Capacity to carry out Loyalty meetings with clients and decide on customer rewards.
Good report writing and public presentations skills.
Ability to carry out market research and benchmarks and propose product refinements/improvements.
High degree of innovation in resolving customer queries and providing solutions while harnessing opportunities.
Good public speaker.
Excellent interpersonal relations
Proven ability to meet timelines and handle multiple tasks.
Sales and Marketing skills
Analytical thinking
