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Agency Banking Officer job at Ugafode Microfinance Limited (MDI) | Apply Now
Are you looking for Banking jobs in Uganda 2025 today? then you might be interested in Agency Banking Officer job at Ugafode Microfinance Limited (MDI)
About the Organisation
UGAFODE Microfinance Limited (MDI) is a regulated financial institution in Uganda, committed to providing affordable and innovative financial services that promote economic and social transformation among underserved populations. Established in 1994 as the Uganda Agency for Development Limited, a non-governmental organization focused on offering group credit primarily to women, UGAFODE transitioned into a company limited by shares in September 2010 and obtained its Microfinance Deposit-taking Institution (MDI) license from the Bank of Uganda in October 2011.
The institution has since earned a solid reputation for delivering quality financial products, including loans, savings, and money transfer services, tailored to meet the diverse needs of clients in urban, peri-urban, and rural areas. With a network of 20 branches and three Sales and Customer Service Centres across the country, UGAFODE employs approximately 370 staff members dedicated to upholding the core values of integrity, customer focus, teamwork, and professionalism.
The organization fosters a collaborative work culture, offering employees opportunities for professional development and career growth within a supportive environment. UGAFODE's business model emphasizes financial inclusion through innovative products like UGAFODE Mobile, enhancing accessibility and convenience for clients. Demonstrating a strong commitment to corporate social responsibility, UGAFODE actively engages in community development initiatives aimed at improving livelihoods and promoting sustainable economic growth. For more information, visit their official website at www.ugafode.co.ug.
Kampala, Uganda
Full Time
Job Title
Agency Banking Officer job at Ugafode Microfinance Limited (MDI)
Ugafode Microfinance Limited (MDI)
Job Description
Job Title: Agency Banking Officer
Organisation: UGAFODE Microfinance Limited (MDI)
Duty Station: Kampala, Uganda
Ref: HR/STAFF/VAC – 08/05/2025/2
Responsible for performing a wide range of customer- centred activities and services for Agent Banking and other channels that have an impact on sterling experience so as to attract, retain and manage customer relationships in an efficient and effective manner in compliance with applicable regulatory guidelines and UGAFODE processes, controls and quality standards.
Duties, Roles and Responsibilities
Drive sales strategies and initiatives for the Agent Banking solution; develop the Branch’s sales plan and execute the plan according to agreed activities, action plans and budgets.
Monitor transactions and performance in branches, to achieve the required Business growth in customers and transaction volumes.
Develop and follow through implementation of training programs for the assigned agents in a branch.
Conduct regular visits to agents to confirm compliance with policies and procedures.
Carry out first level maintenance of agent banking equipment, e.g. POS and logbooks and Mobile phone trouble shooting.
Attend to Agent, internal and external customer queries and complaints in line with the customer service standards of UGAFODE.
Monitor day-to-day activities of the branch agents such as float availability, challenges, system downtime and escalate for resolution to relevant stake holders.
Support the business units in the identification of potential agents, coordinate joint marketing activities and cross-sell Alternative Banking Channels products.
Carry out daily reconciliation of agent transactions as per set guidelines to mitigate envisaged risks.
Ensure that agent banking policies and procedures are adhered to and also train staff to ensure product knowledge.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree preferably in a business-related field. E.g. B.com, BBA, B Economics or equivalent.
Minimum two (2) years’ work experience in the banking environment specifically supporting Agent Banking.
Familiarity with the Anti-Money Laundering act and other regulatory frameworks.
Have business drive.
Good Marketing and Interpersonal relations skills.
Analytical and having attention to detail.
Excellent report writing skills.
Knowledge of the full MS Office suite.
How to Apply
If you believe you meet the requirements as stated, submit an application letter together with an up-to-date CV to our email: recruitment@ugafode.co.ug. Save the Documents as Your Full Name & indicate the job title you are applying for in the Email Subject Line. Your applications should be addressed to the Head of Human Resources
Deadline: 13th May 2025.
Note: UGAFODE provides equal opportunity in employment to all people without regard to their gender. Therefore, women are also encouraged to apply.
