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About the Organisation
DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank provides financial services to individuals, microfinance clients, small and medium-sized enterprises (MSMEs), and large corporates. With over 8 branches, more than 1,000 DCB Wakala Agents, and 280 Umoja Switch ATMs, the bank serves over 3 million customers nationwide. DCB Bank is committed to promoting financial inclusion while delivering innovative and customer-focused solutions.
Relationship Officer, Personal Banking job at DCB Commercial Bank Plc | Apply Now
Dar es Salaam, Tanzania
Are you looking for Bank jobs in Tanzania 2025 today? then you might be interested in Relationship Officer, Personal Banking job at DCB Commercial Bank Plc
Full Time
Deadline:
28 Aug 2025
Job Title
Relationship Officer, Personal Banking job at DCB Commercial Bank Plc
DCB Commercial Bank Plc
Job Description
As a Relationship Officer, you will play a key role in promoting and selling the bank’s personal banking products and services, including current and savings accounts, loans, and investment products. You will source new clients through referrals, leads, and direct marketing, while maintaining strong relationships with existing customers. The role also involves conducting due diligence and ensuring compliance with internal policies, supporting loan applications, monitoring client repayment ability, and achieving prescribed business targets. You will work closely with the branch manager and other teams to deliver exceptional customer service and meet business growth objectives.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested and qualified candidates should submit their application letter, detailed CV, photocopies of academic certificates, and contact details of three referees. Applications must quote the reference number DCB/RB/ROPB-08/2025 in the subject line and be sent by email to recruitment@dcb.co.tz.
Note: Only applications submitted via email will be considered. Hard copy applications will not be accepted.
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How to Apply
Promote and sell liability products to attract low-cost deposits from diverse customer segments.
Source for new customers through referrals, cold calling, and direct marketing, ensuring timely follow-up and conversion of leads.
Advise clients on bank products and recommend appropriate financial solutions based on their needs.
Conduct direct promotion and cross-sell relevant banking products and services.
Ensure adherence to due diligence, KYC, and internal policies when opening accounts.
Maintain strong client relationships to ensure satisfaction, retention, and loyalty.
Screen loan applicants for eligibility and prepare loan application documents per bank policies.
Conduct pre- and post-disbursement monitoring visits to assess clients’ repayment ability.
Achieve weekly and monthly sales, disbursement, and deposit targets.
Prepare and submit activity reports and periodic performance updates to the Branch Manager.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree from a recognized tertiary institution.
Minimum of 3 years’ experience in sales and client relationship management within a financial institution.
Strong knowledge of the Tanzanian banking industry, including products, services, and regulations.
Solid understanding of the personal banking sector and practices in Dar es Salaam.
Strong selling and negotiation skills.
Excellent customer service and communication skills.
Customer-centric mindset with the ability to build and maintain strong client relationships.
