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About the Organisation
Regional Control Specialist – Branch Operations job at Centenary Bank | Apply Now
Kampala, Uganda
Centenary Bank, established in 1983 as a credit trust of the Uganda National Lay Apostolate, has evolved into Uganda's leading commercial microfinance bank, serving over 3 million customers with an asset base of UGX 6.3 trillion. The bank's mission is to provide appropriate financial services, particularly microfinance, to all people, especially in rural areas, in a sustainable manner and in accordance with the law.
Renowned for its commitment to financial inclusion and innovation, Centenary Bank has been recognized as the "Best Bank" at the 30th Global Finance Awards and named Uganda’s Most Admired Financial Services Brand. The bank fosters a dynamic and inclusive work culture, employing more than 3,000 staff and offering various career opportunities through its dedicated job portal.
Over the years, Centenary Bank has expanded its reach with 81 branches, 209 ATMs, over 7,400 agents, and several digital channels, including CenteMobile banking and CenteOnline banking, ensuring accessibility nationwide. Embracing innovation, the bank invested $15 million in a state-of-the-art core banking system, Flexcube, to enhance efficiency and customer experience.
Upholding core values of integrity, customer focus, and excellence, Centenary Bank actively engages in corporate social responsibility initiatives, focusing on education, health, environment, and social missions, contributing significantly to Uganda's socio-economic development. For more information, visit their official website at www.centenarybank.co.ug
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Regional Control Specialist – Branch Operations job at Centenary Bank
Full Time
Deadline:
20 Jun 2025
Job Title
Regional Control Specialist – Branch Operations job at Centenary Bank
Centenary Bank
Job Description
Job Title: Regional Control Specialist – Branch Operations
Organisation: Centenary Bank
Duty Station: Kampala, Uganda
Reports to: Regional Manager
Support the business in the region by driving the execution of credit, operational processes, policies and procedures in line with the bank’s strategy while maintaining sound people and business growth aspects of the region that drive efficiency
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates are encouraged to apply online at the APPLY Button below.
Deadline: 20th June 2025
NB: APPLICATIONS WITH INCOMPLETE INFORMATION SHALL NOT BE CONSIDERED. Endeavour to provide all information.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Monitor and provide support to branches within the region in implementation of bank risk management programs
Monitor compliance by branches to the bank’s approved work plans in line with operational bank policies and procedures.
Monitor, implement and report on the overall internal controls and procedures in the branches.
Manage, evaluate and provide corrective action or support to the branches, ensure that all branches have clean audits, are compliant with policy, procedure and BOU guidelines; have low non-performing rates and that there is quality growth of the branch portfolio.
Follow up the closure of audit issues raised by both internal auditors and BOU supervisors and report to regional manager in line with bank policy.
Monitor assigned Branch suspense accounts and follow up reconciliation in line with operational policies and procedures.
Monitor operations activities in branches to identify risks and ensure compliance / adherence to the existing internal control processes, procedures and service standards as per bank policy and risk management guidelines
Identify and resolve operational issues in the Branch for effective operational performance in line with the budget and business plan
Monitor productivity of staff in assigned branches and recommend actions in line with the set productivity ratios and bank policies.
Monitor the implementation of business growth strategies (lending and deposits) and customer service strategies in the assigned Branches and make recommendations in line with the regional work plan.
Conduct branch assessments by reviewing customer files, and branch reports to ensure compliance with bank credit / operations policy and procedures and rectify anomalies while escalating those beyond their control.
Monitor the implementation of customer service strategies in assigned branches and make reports in line with the bank’s customer service standards and strategy.
Coordinate the budget process and ensure alignment to the business strategy.
Monitor branch budget and work plan performance to ensure attainment of the targets set.
Support to review and monitor productivity of staff within the set productivity ratios and bank policies whilst assessing the manpower and skills requirements for the specific branch to address performance and human resources gaps.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Business Administration or related field.
4 years’ banking experience at Manager Branch Operations level.
Required Skills and Competences
Analytical skills
Reporting skills
Communication skills
Decision Making
Teamwork
Attention to details
Planning
Leading & Supervising
