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Team Leadership & Development

• Lead and develop a high-performing operations team, ensuring alignment with organizational goals.
• Set clear performance targets and foster a culture of accountability and collaboration.
• Oversee staff recruitment, onboarding, and capacity development in coordination with HR.
• Conduct performance reviews, identify training needs, and nurture career growth.

Operational Excellence

• Optimize workflows across all operational units to ensure efficiency and service quality.
• Collaborate with QHSE and Operational Excellence teams to review, update, and enforce SOPs.
• Implement continuous improvement initiatives to enhance cost-effectiveness and process reliability.

Client & Portfolio Management

• Oversee service delivery for a diverse client base, ensuring contractual compliance and profitability.
• Partner with Sales and Finance to develop and validate tariffs, quotations, and client presentations.
• Build strong client relationships through responsive, solution-driven service delivery.

Financial & Quality Performance

• Achieve budget and quality-of-service targets, focusing on gross margins and cost control.
• Participate in the disbursement control committee to monitor financial accuracy and compliance.
• Regularly review operational KPIs and implement corrective actions when needed.

Subcontractor & Risk Management

• Manage relationships with transporters, government agencies, and other subcontractors.
• Monitor service standards and compliance with AGL policies and legal regulations.
• Identify operational risks and implement mitigation measures in collaboration with relevant teams.