Related Jobs
%20(1).jpg)
.jpeg)
.png)
Related Jobs
Related Jobs
%20logo.jpeg)
Share this Job
Member Service Representative job at United Nations Federal Credit Union (UNFCU) | Apply Now
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Member Service Representative job at United Nations Federal Credit Union (UNFCU)
About the Organisation
United Nations Federal Credit Union (UNFCU) is a not-for-profit financial cooperative dedicated to serving the UN community. With a membership of over 200,000 globally, UNFCU provides tailored financial solutions that meet the unique needs of United Nations personnel. The Credit Union offers a wide range of financial products and services while upholding the highest standards of compliance, ethics, and member service.
This recruitment is managed by Rise & Learn Global, a Human Resource Solutions Organization committed to developing world-class leaders through HR outsourcing, consulting, training, coaching, and youth empowerment initiatives.
Entebbe, Uganda
Full Time
Job Title
Member Service Representative job at United Nations Federal Credit Union (UNFCU)
United Nations Federal Credit Union (UNFCU)
Job Description
Reporting to the Manager, Entebbe Representative Office, the Member Service Representative will serve as the first point of contact for members. The role requires understanding member needs, delivering personalized solutions, processing financial transactions, and handling inquiries efficiently. The incumbent will also support the administrative operations of UNFCU’s offices in Entebbe and Kampala, conduct outreach and presentations, and ensure compliance with local and international banking regulations. The position demands strong service orientation, problem-solving ability, and cultural sensitivity to serve a diverse, global membership base.
Duties, Roles and Responsibilities
Provide exceptional member service at all touchpoints, ensuring a memorable and consistent experience.
Build relationships with members by asking relevant questions, identifying needs, and offering appropriate UNFCU products and services.
Act as a trusted advisor to members, presenting financial solutions to meet current and future needs.
Investigate and resolve issues with accounts or loans in a timely manner, providing updates to members.
Verify eligibility of prospective members and process new memberships, accounts, and loan applications.
Respond to member inquiries via telephone, email, and correspondence.
Maintain strict confidentiality of member account information.
Support administrative office functions, including clerical and reception duties.
Conduct member presentations and service calls within Entebbe and outside duty stations when required.
Ensure compliance with UNFCU policies, local and international regulations, and BSA/AML/OFAC requirements.
Participate actively in Credit Union training programs and professional development initiatives.
Perform other duties as assigned by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Qualifications & Experience
Bachelor’s degree in Business, Banking, or a related field (preferred).
Minimum of 4 years’ experience in a financial institution.
Knowledge of retail banking products and services is an advantage.
Technical Skills
Familiarity with banking regulations related to accounts, lending, confidentiality, and compliance.
Proficiency in Microsoft Office Suite and ability to learn additional applications.
Strong numerical and analytical skills.
Behavioral Competencies
Strong service orientation with a positive, professional attitude.
Excellent oral and written communication skills.
Interpersonal skills with tact, diplomacy, and cultural sensitivity.
Integrity and ethical conduct with ability to maintain confidentiality.
Emotional intelligence: empathy, self-awareness, and adaptability.
Flexibility to travel and work overtime when required.
A global mindset and ability to work effectively across diverse environments.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
