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Market Knowledge and innovation; Sales and Service.

• The job holder will be the primary contact for the opening of Enterprise banking accounts, following the Bank’s recruitment policies and procedures.
• Grow portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
• Determine the products and solutions that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
• Proactively generate customer interest in products and services either by face-to-face (in branch and client visits), or telephone contact including following up leads provided by colleagues.
• Originate and initiate client credit applications to the commercial credit team in line with the existing Barclays Africa SME lending guidelines. Clear delivery of lending decisions, demonstrating ownership of the decision, and exploration of alternative solutions to ensure appropriate matching of client needs is critical.
• Conduct customer meetings that have well defined call objectives, desired outcomes and a well-constructed plan.
• Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points
• Deal with and find solutions to customer complaints
• Achieve and seek to exceed all agreed sales and servicing targets.
• Be an active member of the Business Banking/Retail team, supporting branch based staff and others in the delivery of excellent customer service.

Strategy and Business Planning; Business Management.

• Plan a personal campaign of sales activity around promotions or initiatives to meet personal objectives and targets.
• Consult customer owners/managers on financial/ credit issues and general business practice/ideas.
• Research, create and follow up on a target list for potential new business
• Work in close partnership with Relationship Managers, Associate Relationship Managers and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with existing policies/guidelines
• Embrace and support the management of change.
• Update/maintain Customer Information and Contact History records.
• Undertake continuous development of self and proactively share learning with others.
• Responsible for recording and maintaining personal performance records.
• Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies