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About the Organisation
Manager, Customer Propositions job at Standard Bank | Apply Now
Dar es Salaam, Tanzania
Standard Bank is a leading financial institution with a mission to drive Africa's growth by providing innovative banking solutions that empower individuals, businesses, and communities. With a longstanding reputation for financial expertise, trustworthiness, and customer-centric services, the bank has earned recognition as one of the continent's most prominent banking groups. Standard Bank fosters a collaborative and inclusive work culture, offering employees opportunities for professional growth, competitive benefits, and a commitment to work-life balance, making it a sought-after employer in the financial sector.
Established over a century ago, the bank has grown into a global financial powerhouse, adapting to market trends by continuously innovating its offerings, from digital banking to sustainable financial services. Its business model focuses on providing tailored financial services that cater to a broad range of customers, from retail to corporate clients, across various African nations and beyond. With a robust presence in over 20 countries, Standard Bank's size and reach are extensive, allowing it to have a significant impact on Africa's economic development. The bank is guided by core values of integrity, accountability, and customer focus and remains committed to corporate social responsibility initiatives, including financial literacy programs and community development. For more information, visit www.standardbank.com.
Are you looking for Management jobs in Tanzania 2025 today? then you might be interested in Manager, Customer Propositions job at Standard Bank
Full Time
Job Title
Manager, Customer Propositions job at Standard Bank
Standard Bank
Job Description
This role involves understanding customer segments using tools such as the Customer Value Analysis Tool (CVCA) and Client Account Plans to anticipate and address Vehicle and Asset Finance (VAF) needs. The incumbent will execute business and commercial customer value propositions, industry and ecosystem value propositions, and initiatives that optimize client experience and portfolio performance. The role requires developing competitive CVPs that ensure ROI, sustainability, and market penetration while adapting strategies to market changes with efficiency and agility.
How to Apply
Duties, Roles and Responsibilities
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ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
Use CVCA and Client Account Plans to understand and address customer needs.
Execute Business & Commercial CVP, CIB Value Propositions, and Industry & Ecosystem Value Propositions.
Design and implement initiatives aimed at portfolio growth, profitability, and improved client experience.
Develop, manage, and adapt CVPs for sustainability, competitiveness, and ROI.
Identify and respond quickly to market changes with innovative solutions.
Lead and coordinate multi-disciplinary teams to achieve shared outcomes.
Oversee acquisition activities and integration of CVPs through Client Coverage and Product teams.
Manage customer retention, pricing strategies, risk awareness, and credit management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education
Bachelor’s Degree in Business, Commerce, Finance and Accounting, Banking, Marketing, Risk Management, or Analytics (Required).
Master’s Degree (Preferred).
Experience
3–4 years’ experience in segment income statement, balance sheet, pricing strategies, risk management, and credit.
Demonstrated ability in CVP development and management, acquisition activities, and integration of CVPs through Client Coverage and Product.
Proven track record in leading multi-disciplinary teams and driving shared outcomes.
Exposure to customer relationship management, project management, and product knowledge in business banking.
Behavioural Competencies
Strategic thinking and innovation.
Strong communication, persuasion, and relationship-building skills.
Ability to embrace and drive change.
Strong teamwork and people empowerment capabilities.
Technical Competencies
Financial analysis and acumen.
Risk management and response strategies.
Lending, product knowledge, and client retention.
Marketing, communication, and project management.
Understanding of GAAP and compliance standards.
