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Job Summary

Job Title:
Manager, Card & ATM Operations
Employer:
NCBA Bank Uganda Limited
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Banking
Number of Positions:
1
Deadline:
Tuesday, 27 May 2025

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Manager, Card & ATM Operations job at NCBA Bank Uganda Limited | Apply Now

Kampala, Uganda

Full Time

Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Manager, Card & ATM Operations job at NCBA Bank Uganda Limited

Deadline: 

27 May 2025

About the Organisation

NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.

Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.

Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].

Job Title

Manager, Card & ATM Operations job at NCBA Bank Uganda Limited

NCBA Bank Uganda Limited

Job Description

Job Title: Manager, Card & ATM Operations

Organisation: NCBA Bank Uganda Limited

Duty Station:  Kampala, Uganda


Provide unit leadership, implement and manage the Card production Customer Service and Channel Support Operations as defined in the Bank’s Service Level Agreement.

The role requires the incumbent to work closely with in country and SSC process and product owners to ensure seamless delivery, distribution and usage of cards. To manage card business performance reporting process and support card sales through liaison with SSC. The role supports channel operations in NCBA Tanzania.

Duties, Roles and Responsibilities

  • Consistently high-quality Card Operations

  • Adequate risk management and mitigation

  • Provide strong and strategic unit leadership which translates into conducive work environment and employee satisfaction.

  • Adequacy of personnel and staff competence to effectively perform Card Operations, customer service and Channels Support tasks.

  • Effectiveness of Card Operations structure and systems (policies, processes, procedures and tools) in achieving compliance requirements, optimal efficiency, resource utilization and cost containment.

  • Strong relationship management with the cardholders and supporting departments.

  • Support in-house card production

  • Performing reconciliation for cards and ATMS

  • Ensuring timely distribution of cards across branches

  • Card Business Profit improvement and costs management

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • University degree

  • Seven years’ experience in card and channel business

  • Experience and extensive knowledge in card Business (Issuing, Acquiring, Credit, Operations, Risk and Fraud Management)

  • Full and extensive knowledge of Visa Rules and Regulations, Compliance regulations and Visa Claims Resolutions.

  • Banking Knowledge in related fields

  • Working knowledge of e-channel management.

How to Apply

All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the APPLY Button below.

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