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Job Summary

Job Title:
Customer Service Manager
Employer:
United Bank for Africa (UBA)
Location:
Country:
Uganda
Contract Type:
Full Time
Job Category:
Bank Jobs
Number of Positions:
1
Deadline:
Tuesday, 20 May 2025

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About the Organisation

Customer Service Manager job at United Bank for Africa (UBA) | Apply Now

Kampar, Perak, Malaysia

United Bank for Africa (UBA) is a leading pan-African financial institution committed to delivering innovative banking solutions that cater to the diverse needs of individuals, businesses, and institutions across the African continent and beyond. With a mission to provide exceptional banking services and foster financial inclusion, UBA has established itself as a recognized and trusted bank, known for its outstanding customer service and strong presence in 20 African countries, as well as operations in the UK, USA, and France.

UBA promotes a dynamic and inclusive work culture, empowering employees through continuous learning opportunities and offering a supportive environment where professional growth is encouraged. The bank offers a range of job opportunities across various functions, with flexible work arrangements to ensure a balance between work and personal life. Established in 1949, UBA has evolved into a technologically advanced bank, embracing digital banking and innovative solutions such as mobile banking, online banking, and artificial intelligence to meet the needs of its growing customer base.

With a vast network of branches and a solid digital presence, UBA is one of the largest financial institutions in Africa, serving millions of customers. The bank’s core values of excellence, integrity, innovation, and customer satisfaction drive its business practices, while its corporate social responsibility initiatives focus on education, healthcare, and environmental sustainability. For more information, visit www.ubagroup.com.

Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Customer Service Manager job at United Bank for Africa (UBA)

Full Time

Deadline: 

20 May 2025

Job Title

Customer Service Manager job at United Bank for Africa (UBA)

United Bank for Africa (UBA)

Job Description

Reporting to the Team Lead, Branch Operations, the Customer Service Manager will be responsible for managing all branch operational functions, maintaining strong internal controls, ensuring regulatory compliance, and enhancing customer service standards. This role will also include supervising branch staff, authorizing transactions within set limits, managing cash operations, and ensuring prompt reconciliation and reporting of accounts. The incumbent will act as the first line of control and support for customer service operations and is expected to lead by example in delivering world-class service to clients.

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

All interested candidates should send their CV, application letter, and copies of academic certificates to ubaugandahr@ubagroup.com, addressed to:


Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda

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How to Apply

  • Implement bank-wide operational policies at branch level

  • Conduct regular General Ledger (GL) account proofs and review aging items for resolution

  • Maintain strict adherence to internal controls and regulatory requirements to prevent infractions and fraud

  • Oversee and guide branch operations staff, including performance reviews, training, and task allocation

  • Authorize and escalate transactions based on approval limits

  • Supervise account opening process ensuring compliance and proper documentation

  • Monitor ATM functionality and ensure timely issue resolution

  • Manage branch cash levels within insurance limits and ensure timely evacuations

  • Prepare and submit timely institutional and regulatory reports

  • Ensure confidentiality, security of customer information, and branch assets in line with security guidelines

Customer Service Manager job at United Bank for Africa (UBA)

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Minimum Qualifications and Experience:

  • A good first degree in any discipline

  • Minimum of 5 years of experience in Banking Operations


Knowledge and Skills:

  • Strong understanding of banking operations and regulatory policies

  • Familiarity with operational, credit, and compliance risks

  • Excellent customer service and administrative skills

  • Strong negotiation, conflict resolution, and communication skills

  • High level of integrity and responsibility

  • Analytical and problem-solving capabilities

  • Good interpersonal and leadership skills



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