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Job Summary

Job Title:
SME Relationship Manager
Employer:
United Bank for Africa (UBA)
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Banking
Number of Positions:
1
Deadline:
Tuesday, 20 May 2025

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SME Relationship Manager job at United Bank for Africa (UBA) | Apply Now

Kampala, Uganda

Full Time

Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in SME Relationship Manager job at United Bank for Africa (UBA)

Deadline: 

20 May 2025

About the Organisation

United Bank for Africa (UBA) is a leading pan-African financial institution committed to delivering innovative banking solutions that cater to the diverse needs of individuals, businesses, and institutions across the African continent and beyond. With a mission to provide exceptional banking services and foster financial inclusion, UBA has established itself as a recognized and trusted bank, known for its outstanding customer service and strong presence in 20 African countries, as well as operations in the UK, USA, and France.

UBA promotes a dynamic and inclusive work culture, empowering employees through continuous learning opportunities and offering a supportive environment where professional growth is encouraged. The bank offers a range of job opportunities across various functions, with flexible work arrangements to ensure a balance between work and personal life. Established in 1949, UBA has evolved into a technologically advanced bank, embracing digital banking and innovative solutions such as mobile banking, online banking, and artificial intelligence to meet the needs of its growing customer base.

With a vast network of branches and a solid digital presence, UBA is one of the largest financial institutions in Africa, serving millions of customers. The bank’s core values of excellence, integrity, innovation, and customer satisfaction drive its business practices, while its corporate social responsibility initiatives focus on education, healthcare, and environmental sustainability. For more information, visit www.ubagroup.com.

Job Title

SME Relationship Manager job at United Bank for Africa (UBA)

United Bank for Africa (UBA)

Job Description

Reporting to the Branch Manager, the SME Relationship Manager will drive the development and implementation of strategies to grow the SME banking segment. The role entails achieving sales targets, developing tailored financial solutions, and maintaining strong relationships with both new and existing SME clients. The candidate will work closely with internal teams to enhance service delivery, monitor compliance, and provide market feedback for product development and innovation. Success in this role will be measured by revenue growth, customer acquisition, client retention, and portfolio quality.

Duties, Roles and Responsibilities

  • Deliver outstanding sales performance by identifying SME customer needs and offering tailored solutions

  • Achieve or exceed targets for SME products and services in line with the bank’s retail strategy

  • Participate in developing and implementing business strategies for SME segment growth

  • Establish and maintain effective relationships with SME clients to ensure client satisfaction

  • Recommend improvements for customer processes and participate in product launches

  • Monitor and ensure compliance with all bank and regulatory policies

  • Collaborate with business managers to implement and track client financial plans

  • Regularly assess portfolio quality and recommend action for risk mitigation

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

Minimum Qualifications and Experience:

  • University degree from a recognized institution

  • 3–5 years of experience in SME or retail banking


Knowledge and Skills:

  • Proven track record in sales and customer satisfaction

  • Strong understanding of banking products, especially in the SME segment

  • Sound knowledge of financial regulations and policy compliance

  • Strong interpersonal, negotiation, and networking skills

  • Excellent communication and customer service orientation

  • Ability to work independently and as part of a team

  • Problem-solving skills and business development acumen

  • High level of integrity and “can-do” attitude

How to Apply

Interested applicants should send their CV, application letter, and certified academic documents to ubaugandahr@ubagroup.com addressed to:


Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda



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