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About the Organisation
Key Account Manager job at Airtel Uganda | Apply Now
Kampala, Uganda
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Are you looking for Marketing jobs in Uganda 2025 today? then you might be interested in Key Account Manager job at Airtel Uganda
Full Time
Deadline:
28 Nov 2025
Job Title
Key Account Manager job at Airtel Uganda
Airtel Uganda
Job Description
Job Title: Key Account Manager
Organisation: Airtel Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All interested candidates are invited to submit their applications online at the APPLY Button below.
Deadline: 28th November 2025
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How to Apply
The Key Account Manager (KAM) is responsible for developing and maintaining strategic relationships with Airtel Business’s largest and most influential enterprise and public sector customers. This role is pivotal in delivering growth, ensuring long-term retention, and driving high-value solution sales across the fixed and mobile portfolio. The KAM will lead account planning and development efforts to expand wallet share while ensuring superior customer experience and commercial performance.
Serve as the primary point of contact for a defined portfolio of large and strategic accounts across private and / or public sector institutions.
Develop and execute detailed Account Development Plans (ADPs) for each assigned customer, with clear growth, retention, and penetration objectives.
Build strong, trusted advisor relationships with senior customer stakeholders, anticipating their evolving needs and proposing relevant Airtel Business solutions.
Drive end-to-end solution selling across Fixed Data, Mobility, SD-WAN, Cloud, ICT, NaaS, and Managed Services.
Own commercial performance for each account, including revenue, churn, net adds, ARPU, and payment collections.
Coordinate internal stakeholders (Presales, Networks, Product, Finance, Customer Experience) to deliver seamless service and customized solutions.
Maintain accurate sales forecasts and pipeline visibility using Salesforce and other tools.
Revenue Growth and Retention.
Account Development Planning (ADPs).
Sales Execution & Pipeline Management.
Customer Experience & Satisfaction.
Track account health and satisfaction, ensuring swift resolution of pain points and promoting positive NPS/CSAT outcomes.
SERVICES
COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
Bachelor’s degree in Business, Marketing, IT, or related field.
MBA or relevant certification is an added advantage.
5+ years’ experience in B2B sales, enterprise relationship management, or key account management.
Proven track record of meeting/exceeding sales targets in a competitive and complex customer environment.
Prior experience in Telecom, ICT, or B2B services is an added advantage but not mandatory.
Strong commercial acumen with deep customer-centricity.
Ability to engage and influence senior stakeholders.
Excellent communication, negotiation, and presentation skills.
Highly structured, organized, and analytical.
Solution-oriented with strong problem-solving ability.
Cross-functional collaboration and team alignment.
Adaptability and self-drive in a fast-paced environment.
