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Job Summary

Job Title:
Information Technology Intern
Employer:
Save the Children
Location:
Country:
Kenya
Contract Type:
Full Time
Job Category:
IT Jobs
Number of Positions:
1
Deadline:
Friday, 30 May 2025

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About the Organisation

Information Technology Intern job at Save the Children | Apply Now

Nairobi, Kenya

Save the Children Fund is a leading international non-governmental organization committed to improving the lives of children around the world through access to education, healthcare, protection, and emergency relief, with a mission to ensure that every child has a healthy start in life, the opportunity to learn, and protection from harm. Founded in 1919 in the UK, the organization has earned a global reputation for its evidence-based advocacy, transparency, and long-standing impact in humanitarian and development contexts.

With a people-first culture, Save the Children fosters diversity, equity, and inclusion, and offers dynamic career paths, capacity-building programs, and flexible work arrangements that empower staff to thrive professionally while driving meaningful change. Its innovative, rights-based approach leverages technology, partnerships, and community engagement to deliver sustainable solutions tailored to local contexts.

Operating in over 100 countries, the organization has a vast reach, impacting millions of lives annually, and upholds strong core values including accountability, ambition, collaboration, creativity, and integrity. Save the Children’s extensive CSR portfolio reflects its deep commitment to social justice, environmental stewardship, and child rights, influencing global policies and mobilizing resources for underserved populations. For more information, visit www.savethechildren.net.

Are you looking for IT jobs in Kenya 2025 today? then you might be interested in Information Technology Intern job at Save the Children

Full Time

Deadline: 

30 May 2025

Job Title

Information Technology Intern job at Save the Children

Save the Children

Job Description

Based in Nairobi, the IT Intern will play a key role in providing end-user support and assisting in the deployment and maintenance of IT systems. The position involves collaboration with staff to identify system improvements, documenting procedures, and supporting digital innovations. The intern will troubleshoot hardware/software issues, maintain IT equipment, conduct training sessions, and ensure the timely resolution of support tickets via the internal helpdesk system. This opportunity offers valuable hands-on experience in a dynamic international development environment.

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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How to Apply

  • Technology Innovation (10%)

    • Collaborate with staff to identify new or improved IT system needs

    • Document current and new systems efficiently

    • Support implementation and troubleshooting of IT innovations

  • End User / Technical Support (60%)

    • Provide daily IT support to staff on computers, software, and systems

    • Develop training materials and conduct user training

    • Troubleshoot technical issues via various communication channels

    • Perform preventive/corrective maintenance on IT equipment

    • Support data protection and IT security training

    • Assist with deploying new applications and systems

  • IT Helpdesk (30%)

    • Manage IT support requests using internal incident reporting tools

    • Log issues and actions taken for resolution

    • Escalate complex problems to appropriate vendors or specialists

    • Ensure timely resolution of support tickets according to KPIs

Information Technology Intern job at Save the Children

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • Minimum of an Advanced Diploma or Bachelor's Degree in IT or related field

  • Passion for innovation, business process automation, or analytics

  • Familiarity with User Experience (UX) Research and Design (a plus)

  • Basic programming knowledge in one or more general-purpose languages

  • Understanding of visualization tools like Power BI (a plus)

  • Familiarity with Microsoft Platforms (e.g., SharePoint, Power Apps)

  • Basic knowledge of system administration and networking

  • Strong communication, problem-solving, and interpersonal skills

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