Human Resource Officer job at Express Shipping and Logistics East Africa (ESL) | Apply Now

Organization Structure & Employee Engagement

• Conduct biannual job description reviews to ensure alignment with evolving business needs and employee roles.

• Enhance employee engagement and experience by delivering responsive HR services, promoting staff well-being, and ensuring smooth, people-centered HR operations across the employee lifecycle.

• Source and conduct meaningful training in line with employee and organization needs

Learning & Development

• Talent Development

• Identify training needs through evaluations and feedback mechanisms.

• Develop and implement an annual training calendar; deliver monthly training sessions.

• Conduct post-training evaluations monthly and follow-up effectiveness reviews after 3 months.

• Design and implement interdepartmental job rotation programs quarterly to support growth and cross-functional exposure.

• Quarterly training in Product knowledge

• Ensure QMS Continuous sensitization

Performance Management

• Develop a biannual performance review plan.

• Conduct Mid-Year Reviews and Annual Performance Evaluations (Q4).

• Ensure all staff have updated performance dashboards (HRO) by end of Q1.

• Support managers and staff with goal setting and feedback sessions to foster continuous improvement.

Future Leaders Program

• Onboard new FLP cohorts within 2 weeks of previous cohort exit.

• Implement structured internship programs (including rotations, training, mentorship, projects, CSR) biannually.

• Organize one FLP alumni engagement event annually.

• Participate in biannual career fairs and outreach programs at colleges and universities.

• Implement FLP commercialization plans in liaison with Commercial, Group HR & CM.

Resource & HR Planning

Recruitment & Staffing

• Develop manpower plans in liaison with HODs, GHRM & CM

• Adhere to the set manpower plan per department

• Conduct authorized recruitments within a 3-month timeline as per SOP.

• Conduct reference checks for all hires.

• Ensure comprehensive onboarding and induction across departments and EXCOM.

• Verify all staff (new and existing) have valid employment contracts.

• Carry out staff evaluations prior to contract renewals (minimum 1 month in advance).

• Review and update the induction process by Q2.

Departure / Exit Management

• Conduct exit interviews for all exiting staff and gather actionable insights.

• Notify all staff of confirmed exits using the prescribed format post management approval.

• Share exit summary reports with ExCom for continuous improvement.

• HR Internal Employee Experience

Leave Management

• Ensure all staff submit approved leave forms.

• File all leave documentation appropriately in staff files.

Staff Welfare & Engagement

• Host quarterly staff meetings to encourage open dialogue.

• Conduct quarterly engagement surveys and use feedback to inform wellness and engagement plans.

• Implement quarterly staff activities to foster a connected and motivated workforce.

• Send personalized birthdays, work anniversary, and professional day messages to all staff.

Staff Records

• Conduct biannual audits of staff files to ensure completeness and accuracy.

Employee Engagement & Well Being

• Implement Employee recognition programs.

• Implement employee wellbeing programs (menta health programs, work life balance,

• Implement, monitor and review work presence techniques (WFH, Hybrid working, flexi hours).

Compliance & QMS Management

• Review HR SOPs, forms, stakeholder matrix, risk matrix, and policies biannually.

• Conduct biannual evaluations of HR suppliers and service-level agreements.

• Ensure full compliance with labor laws, ISO standards, and internal policies.

Medical Cover Management

• Ensure timely onboarding of new staff to the medical scheme.

• Collect biannual feedback on medical services for continuous improvement.

• Coordinate quarterly health talks to promote wellness and preventive care.

HR Automations

• Lead the successful implementation and use of the HRIMS system to enhance HR efficiency and data accuracy.

Payroll & Benefits Administration

• Ensure timely processing of payroll

• Ensure Correct and accurate remuneration data in the payroll system.

• Ensure Timely remuneration processing and banking

• Correct and accurate statutory deductions

• Ensure correct monthly payments of statutory.

• Ensure timely staff join pension as per policy

• Coordinate staff pension and medical with service providers

Other Responsibilities

• Undertake any additional duties assigned by the Supervisor in support of HR goals.