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Head Local & Cross-border Payments job at Absa Bank | Apply Now
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Head Local & Cross-border Payments job at Absa Bank
Kampala, Uganda
Full Time
About the Organisation
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
We’re committed to finding local solutions to uniquely local challenges and everything we do is focused on adding value. To this end, we offer our clients a range of retail, business, corporate and investment, and wealth management solutions. We also ensure a positive impact in all the countries where we operate.
We’re a truly African brand, inspired by the people we serve and determined to always be brave, passionate and ready so that we can make our continent proud.
At Absa, we are shaping Africa's future together, one story at a time. With over 100 years of rich history, Absa is a strong local bank with deep regional and international expertise. A career with us means being part of an exciting growth journey—helping reset our future and shaping our destiny as a proudly African group.
Career Development at Absa
Whether you're early in your career or already an expert, we are here to help you design your future. Discover world-class guidance, tools, and support to unlock your full potential. At Absa, you are the possibility.
Job Title
Head Local & Cross-border Payments job at Absa Bank
Absa Bank
Job Description
Location: Kampala
Job Type: Full-time
Posted On: Today
Application Deadline: December 18, 2024 (4 days remaining)
Job Requisition ID: R-15970308
This role is responsible for enhancing Retail & Business Bank Payments CVP, capturing new ecosystem payments, and monitoring payment channels for availability. You will manage issues, complaints, and transactions, ensuring the efficient operation of payments systems.
Duties, Roles and Responsibilities
Key responsibilities include:
Driving uptake of existing payments capabilities and achieving benefit realization targets for new payment propositions.
Overseeing payments penetration across Absa’s Retail & Business Banking base to improve convenience and achieve a 3X return on investment.
Launching, promoting, and increasing awareness of Absa’s payments propositions.
Strategy and Business Management (30%)
Meet channel targets, including values, volumes, income, and cost management.
Manage customer support services information and conduct performance reviews.
Stay informed on competitive products and services, proactively researching trends.
Assist in product and process changes, including tariff setup and collection monitoring.
Collaborate with corporate and RBB teams to address product and service performance, ideas, and best practices.
Monitor complaints and handle quality of complaint resolution.
Contribute to the development of products and procedures through continuous improvement.
Product Development & Sales (30%)
Execute efficient product pricing strategies.
Assist in implementing product strategies and monitor industry trends.
Conduct customer and competitor research and drive cross-selling activities.
Customer Service Management (25%)
Provide specialist support to internal contacts and users.
Strengthen customer relationships and promote Absa Group’s services.
Prepare internal communications on policies and procedures.
Coordinate customer relationship management with key payments partners.
Analyze service trends and resolve technical customer queries.
Achieve service level targets as outlined in Service Level Agreements (SLAs).
Contribute to system and service improvements, including risk management.
Compliance, Governance, and Control (15%)
Ensure full compliance with regulatory requirements, the Enterprise-Wide Risk Management Framework, and internal policies and standards.
Identify and mitigate risks relevant to the role.
Perform other duties as assigned by the bank.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education
Bachelor's Degree in Business, Commerce, or Management Studies (Required)
Professional qualifications are a plus.
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
Deadline: 20th December 2024
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