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About the Organisation
At Absa, we are shaping Africa's future together, one story at a time. With over 100 years of rich history, Absa is a strong local bank with deep regional and international expertise. A career with us means being part of an exciting growth journey—helping reset our future and shaping our destiny as a proudly African group.
Career Development at Absa
Whether you're early in your career or already an expert, we are here to help you design your future. Discover world-class guidance, tools, and support to unlock your full potential. At Absa, you are the possibility.
Head Local & Cross-border Payments job at Absa Bank | Apply Now
Kampala, Uganda
Absa Bank Uganda Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
Absa Bank Uganda Limited is a reputable and innovative financial institution dedicated to empowering individuals and businesses with a comprehensive range of banking solutions that drive sustainable economic growth and community development. With a mission to deliver exceptional financial services and foster lasting customer relationships, the bank has earned significant recognition for its market leadership, commitment to excellence, and strong ethical standards.
Evolving from its humble beginnings into a major player in Uganda’s banking sector, Absa Bank Uganda Limited boasts a dynamic work culture that promotes diversity, continuous learning, and employee empowerment through competitive benefits, flexible work arrangements, and ample career opportunities. Leveraging a modern business model and cutting-edge technology, the bank maintains a broad reach and robust presence in the region, underpinned by core values of integrity, innovation, and customer-centricity.
Its dedication to corporate social responsibility is evident in its active support for community initiatives, educational programs, and environmental sustainability efforts. For more information, visit [Company Website].
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Head Local & Cross-border Payments job at Absa Bank
Full Time
Deadline:
20 Dec 2024
Job Title
Head Local & Cross-border Payments job at Absa Bank
Absa Bank
Job Description
Location: Kampala
Job Type: Full-time
Posted On: Today
Application Deadline: December 18, 2024 (4 days remaining)
Job Requisition ID: R-15970308
This role is responsible for enhancing Retail & Business Bank Payments CVP, capturing new ecosystem payments, and monitoring payment channels for availability. You will manage issues, complaints, and transactions, ensuring the efficient operation of payments systems.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
Deadline: 20th December 2024
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Key responsibilities include:
Driving uptake of existing payments capabilities and achieving benefit realization targets for new payment propositions.
Overseeing payments penetration across Absa’s Retail & Business Banking base to improve convenience and achieve a 3X return on investment.
Launching, promoting, and increasing awareness of Absa’s payments propositions.
Strategy and Business Management (30%)
Meet channel targets, including values, volumes, income, and cost management.
Manage customer support services information and conduct performance reviews.
Stay informed on competitive products and services, proactively researching trends.
Assist in product and process changes, including tariff setup and collection monitoring.
Collaborate with corporate and RBB teams to address product and service performance, ideas, and best practices.
Monitor complaints and handle quality of complaint resolution.
Contribute to the development of products and procedures through continuous improvement.
Product Development & Sales (30%)
Execute efficient product pricing strategies.
Assist in implementing product strategies and monitor industry trends.
Conduct customer and competitor research and drive cross-selling activities.
Customer Service Management (25%)
Provide specialist support to internal contacts and users.
Strengthen customer relationships and promote Absa Group’s services.
Prepare internal communications on policies and procedures.
Coordinate customer relationship management with key payments partners.
Analyze service trends and resolve technical customer queries.
Achieve service level targets as outlined in Service Level Agreements (SLAs).
Contribute to system and service improvements, including risk management.
Compliance, Governance, and Control (15%)
Ensure full compliance with regulatory requirements, the Enterprise-Wide Risk Management Framework, and internal policies and standards.
Identify and mitigate risks relevant to the role.
Perform other duties as assigned by the bank.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education
Bachelor's Degree in Business, Commerce, or Management Studies (Required)
Professional qualifications are a plus.
