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About the Organisation
Head, Service Support job at Standard Bank job at Standard Bank | Apply Now
Dar es Salaam, Tanzania
Standard Bank is a leading financial institution with a mission to drive Africa's growth by providing innovative banking solutions that empower individuals, businesses, and communities. With a longstanding reputation for financial expertise, trustworthiness, and customer-centric services, the bank has earned recognition as one of the continent's most prominent banking groups. Standard Bank fosters a collaborative and inclusive work culture, offering employees opportunities for professional growth, competitive benefits, and a commitment to work-life balance, making it a sought-after employer in the financial sector.
Established over a century ago, the bank has grown into a global financial powerhouse, adapting to market trends by continuously innovating its offerings, from digital banking to sustainable financial services. Its business model focuses on providing tailored financial services that cater to a broad range of customers, from retail to corporate clients, across various African nations and beyond. With a robust presence in over 20 countries, Standard Bank's size and reach are extensive, allowing it to have a significant impact on Africa's economic development. The bank is guided by core values of integrity, accountability, and customer focus and remains committed to corporate social responsibility initiatives, including financial literacy programs and community development. For more information, visit www.standardbank.com.
Are you looking for Marketing and Sales jobs in Tanzania 2025 today? then you might be interested in Head, Service Support job at Standard Bank job at Standard Bank
Full Time
Deadline:
6 Oct 2025
Job Title
Head, Service Support job at Standard Bank job at Standard Bank
Standard Bank
Job Description
This position is responsible for supporting the Customer Consultant, Executive Banker, and Business Banker by managing customer relationships, opening and maintaining accounts, processing loans, and ensuring compliance with risk management policies. The Officer, Sales Support will handle customer queries, conduct needs analyses, cross-sell products, and ensure adherence to service standards. The role also involves account monitoring, documentation management, and reporting, ensuring full compliance with internal policies and external regulations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Customer Service
Adhere to service standards and deliver exceptional customer service.
Attend to customer queries promptly and escalate unresolved issues.
Open new accounts and process loans within agreed timelines.
On-board customers and manage customer relationships.
Transfer and amend customer accounts as requested.
Check, scan, and submit accurate loan documentation to the Central Verification Unit.
Conduct customer needs analyses and match with appropriate solutions.
Sales
Adhere to the Sales High 5 standards.
Generate and provide leads to sales staff.
Cross-sell banking products to existing and new customers.
Risk & Control
Comply with KYC policies and procedures for account opening and loan origination.
Maintain and secure account opening documents and customer records.
Call and follow up with customers on non-performing loans, overdrawn, dormant, or non-funded accounts.
Action reports such as referral, account opening/closing, re-activated accounts, and signature verification within agreed timelines.
Address sales audit and risk issues raised by auditors promptly.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education
Bachelor ’s degree in Business Studies or a related field from a recognized university.
Experience
Minimum of 2 years’ experience in branch banking.
Exposure to customer service.
Previous sales experience preferred.
Knowledge
Strong knowledge of banking products and services.
Understanding of risk management and credit principles.
Familiarity with core banking systems and bank policies.
Knowledge of competitor products and market trends.
Ability to interpret financial statements.
Behavioural Competencies
Strong communication and interpersonal skills.
Attention to detail and accuracy.
Ability to manage tasks and meet deadlines.
Confidence in decision-making.
Upholds standards and demonstrates professionalism.
Technical Competencies
Client servicing and relationship management.
Understanding of client value propositions.
Compliance and regulatory knowledge.
Strong verbal communication skills and ability to handle telephone queries.
