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Head, Service Support job at Standard Bank | Apply Now
Are you looking for Management jobs in Tanzania 2025 today? then you might be interested in Head, Service Support job at Standard Bank
About the Organisation
Standard Bank is a leading financial institution with a mission to drive Africa's growth by providing innovative banking solutions that empower individuals, businesses, and communities. With a longstanding reputation for financial expertise, trustworthiness, and customer-centric services, the bank has earned recognition as one of the continent's most prominent banking groups. Standard Bank fosters a collaborative and inclusive work culture, offering employees opportunities for professional growth, competitive benefits, and a commitment to work-life balance, making it a sought-after employer in the financial sector.
Established over a century ago, the bank has grown into a global financial powerhouse, adapting to market trends by continuously innovating its offerings, from digital banking to sustainable financial services. Its business model focuses on providing tailored financial services that cater to a broad range of customers, from retail to corporate clients, across various African nations and beyond. With a robust presence in over 20 countries, Standard Bank's size and reach are extensive, allowing it to have a significant impact on Africa's economic development. The bank is guided by core values of integrity, accountability, and customer focus and remains committed to corporate social responsibility initiatives, including financial literacy programs and community development. For more information, visit www.standardbank.com.
Dar es Salaam, Tanzania
Full Time
Job Title
Head, Service Support job at Standard Bank
Standard Bank
Job Description
The role involves supporting the Branch Manager in managing all routine compliance matters, physical security, and operational processes within the branch. The Head of Service Support ensures timely query resolution, smooth account maintenance, effective communication channels, and adherence to cost control measures. This role also carries responsibility for proactively identifying risks, implementing effective controls, and maintaining ethical standards. The position requires strong leadership to manage the service support team and maintain high levels of customer satisfaction and operational integrity.
Duties, Roles and Responsibilities
Support the Branch Manager in delivering effective customer service and operational management.
Manage routine compliance and ensure adherence to banking regulations and internal standards.
Oversee branch physical security and safeguard bank assets.
Handle customer queries and ensure efficient resolution of problems.
Supervise new business processes and account maintenance tasks.
Enhance communication efficiency within the branch.
Maintain customer relationships and high service standards.
Control operational costs in line with budget requirements.
Proactively identify and assess risks, implementing effective controls to minimize exposure.
Lead and coach the service support team, fostering a high-performance culture.
Uphold integrity and ethical standards in all branch operations.
Qualifications, Education and Competencies
Education
Bachelor’s Degree in Business Commerce or related field (Required).
FAIS qualification is an added advantage.
Experience
5–7 years of experience in personal and private banking, particularly in branch processes, products, and systems.
Experience in customer coverage and relationship management.
Previous experience in a leadership role with exposure to coaching and team management.
Behavioural Competencies
Strong decision-making and problem-solving skills.
Effective communication and interpersonal abilities.
Ability to challenge ideas and generate insights.
High composure under pressure and integrity in operations.
Technical Competencies
Knowledge of consumer banking processes and procedures.
Expertise in client acceptance, review, and verification.
Strong product knowledge within personal and private banking.
Proficiency in operational and client service management.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.