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About the Organisation
Head, Remedial and Recoveries job at NCBA Bank Uganda | Apply Now
Kampala, Uganda
NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.
Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Head, Remedial and Recoveries job at NCBA Bank Uganda
Full Time
Deadline:
12 Jun 2025
Job Title
Head, Remedial and Recoveries job at NCBA Bank Uganda
NCBA Bank Uganda
Job Description
Job Title: Head, Remedial and Recoveries
Organisation: NCBA Bank Uganda
Duty Station: Kampala, Uganda
To actively monitor portfolio performance through reviewing, compiling and analysing monthly portfolio reports, identifying data patterns and trends from available information sources and interpreting them. Highlighting the credit risk concerns for discussion of the trends with Business Heads and Product Managers and recommending remedial and recovery action to mitigate credit risk concerns. Monitoring and follow-up performance of the both sub performing and non-performing loans portfolio.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the APPLY Button below.
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How to Apply
Maintain loan book quality at the prescribed level of provisions/impairment, portfolio at risk and non-performing loans amount/Ratio
Work closely with auctioneers, bailiffs Debt Collection Agencies and legal team to maximize collections and recoveries.
Provide accurate and timely reports to the Head of Credit Risk Management and other stake holders highlighting portfolio performance/movement and high risk loan accounts with recommendations for execution.
Liaise and provide support to business and credit analysis teams by identifying pertinent market conditions and trends that may affect the bank’s loan portfolio.
Ensure efficient and effective debt collection and recovery through application of appropriate recovery procedures in line with the Bank’s credit policies and guidelines
Liaise and follow up with debt collectors, court bailiffs, auctioneers and lawyers on cases submitted.
Ensure that all credit files for cases in default are updated in time with recovery correspondences
Coordinate collections and work outs on recovery Initiatives, performance improvement plans and alternative Recovery measures for complicated cases.
Prepare default notices for sign off and issuance to defaulting customers as per the Mortgage Act 2009, Bank’s credit Policies and procedures.
Recommend underperforming loan facilities to external stakeholders such as auctioneers, external layers with the regulation of Legal department.
Maintain integrity of the credit recovery and collection process by establishing internal controls and accountability in line with policy and other recognised instruments.
Monitor the Quality of the services provided by outsourced services by evaluating the KPIs as per SLA including effectiveness and results of the Quality Assurance Metrics.
Plan and coordinate the portfolio review meetings to be held on a weekly basis
Formulate, manage and control strategies with the aim of maximizing collection effectiveness and efficiency.
Define and recommend appropriate loan work-out strategies that reduce the Bank’s credit risk and maximize return
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree from a recognized university
Professional training:
Training in Lending, Debt collection and Credit monitoring
At least 5 years in lending and 2 of which MUST be at supervisory level of a team of no less than 5 staff.
Knowledge of the Ugandan banking regulations and statutory requirements.
A diploma in Law from a recognized institution, such as the Law Development Centre (LDC) or Court Bailiffs, Brokers and Auctioneers’/Court Clerks and Law Clerks Law Course
Desired work experience:
Sound experience of minimum 10 years with a leading financial services organization and relevant experience in managerial roles in the following areas: loan workout, rescheduling, rehabilitation, acceleration, enforcement, liquidation of assets and collateral, modification and/or implementation of various forms of loan recovery strategies
Legal, Regulatory, Compliance proficiency in supervising and managing fore closure process as appropriate
Demonstrated knowledge of banking regulations, policies and procedures relating to Loan Workout processes;
Demonstrated ability to deal with challenging customers and situations as well as the ability to resolve problems using sound judgment;
Knowledge and understanding of the laws, processes, and documentation about foreclosures, legal action, and solvency/bankruptcies, and recovery of delinquent commercial loans;
Proficient in the use of Microsoft Office applications and utilization of various applications for loan collections & recovery;
NCBA Bank Core Value Behaviours
Technical Competencies
Behavioral Competencies
