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Job Summary

Job Title:
Gateway Customer Service
Employer:
DHL Uganda
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Procurement Jobs
Number of Positions:
1
Deadline:
Monday, 20 October 2025

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About the Organisation

Gateway Customer Service job at DHL Uganda | Apply Now

Kampala, Uganda

DHL Group is a global leader in logistics and supply chain management, committed to delivering exceptional services that connect people and businesses across the world, with a mission to improve the flow of goods and information. Renowned for its reliability, innovation, and customer-centric approach, DHL has earned a strong reputation and numerous accolades in the logistics industry. The company fosters a diverse and inclusive work culture that promotes collaboration, personal growth, and a commitment to delivering excellence, making it an attractive employer for individuals looking to make a meaningful impact in logistics and global trade.

With a wide range of job opportunities and flexible work arrangements, DHL offers its employees a dynamic and supportive environment for career development. Established as part of the Deutsche Post DHL Group, DHL has grown significantly over the years, expanding its operations globally and continuously adapting to the evolving needs of the logistics industry.

Through innovative technology and a customer-focused business model, DHL leads in sustainable logistics, ensuring efficient and environmentally responsible operations. With a vast global reach, DHL serves customers across all sectors and industries, guided by its core values of passion, resilience, and a commitment to customer satisfaction. The company is also deeply engaged in corporate social responsibility (CSR) initiatives, focusing on sustainability, education, and disaster relief efforts worldwide. For more information, visit www.dhl.com.

Are you looking for Procurement jobs in Uganda 2025 today? then you might be interested in Gateway Customer Service job at DHL Uganda

Full Time

Deadline: 

20 Oct 2025

Job Title

Gateway Customer Service job at DHL Uganda

DHL Uganda

Job Description

Job Title:   Gateway Customer Service

Organisation: DHL Uganda

Duty Station:  Kampala, Uganda

Job Summary: 

Provide day-to-day administrative support with readily available advice for customer operations processes and activities to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.

Duties, Roles and Responsibilities

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

All prospective candidates should apply online at the APPLY Button below with an updated CV and academic credentials

Click Here

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How to Apply

  • Under direct supervision, support delivery of customer operations processes and activities

  • Perform assigned tasks of generally repetitive nature to support other team members such as receive & enter orders, shipping verifications, pricing verifications, etc.

  • Assist with requests from sales such as quoting, exception deal management, historical account overview, billing corrections, etc.

  • Collect/ deliver shipments within specified time by planning routes, interacting with external departments, timely communications, etc.

  • Carry out standard loading/ unloading of the loading unit/ loading security, report exceptions

  • Maintain direct contact with dispatcher (inbound / outbound) and cartage driver

  • Record routine loading/ unloading activities at customer end through appropriate tools scanning application, phones, etc.

  • Enter data into database or computerized system to maintain up-to-date transportation records and to track the status of orders and deliveries

  • Contact shipping agencies, transport companies, and customers to verify delivery prices and schedules

  • Respond promptly and accurately to routine internal and customer enquiries on delivery times and the status of shipments and orders

  • Follow and achieve compliance with set processes and policies

  • Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance

Gateway Customer Service job at DHL Uganda

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

  • Minimum of bachelor’s degree in, procurement and logistics management, supply chain management, Warehouse or Estate management related courses.

  • Being a holder of a professional certificate in airport operation is an added advantage.

  • Minimum of 2 years’ related experience in similar role, in a related environment.

Required Skills

  • CRM, Customer Support, Quality Control, Requirements Analysis, Process Improvement, Project Planning, Operations Management, Supply Chain Management, Order Processing, Shipping, Tracking, Delivery, Returns, Value Added Services, Sales, Pricing, E-Commerce, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback


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