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About the Organisation
Mastercard is a global technology company in the payments industry, operating in over 200 countries and territories. The company is committed to building a sustainable, inclusive economy that benefits everyone, everywhere. Through innovation, partnerships, and a strong digital infrastructure, Mastercard delivers secure, smart, and accessible payment solutions for people, businesses, and governments.
Director - Account Management - Pan African Banks job at Mastercard | Apply Now
Nairobi, Kenya
Mastercard Foundation is a global non-profit organization dedicated to advancing education, financial inclusion, and youth employment, with a mission to create a world where everyone has the opportunity to learn and prosper. Recognized for its impactful programs, the foundation partners with governments, private sector players, and educational institutions to drive large-scale social and economic transformation, particularly in Africa.
It fosters a values-driven, inclusive work culture that empowers employees with meaningful career opportunities, professional development, and flexible work arrangements. Established in 2006, the foundation has grown to become a leading force in philanthropy, leveraging innovative funding models and partnerships to implement sustainable development initiatives.
With a strong presence across Africa and Canada, its programs focus on entrepreneurship, digital transformation, and gender equality to unlock potential in marginalized communities. Guided by core values of humility, listening, respect, and co-creation, the foundation integrates corporate social responsibility into its mission by supporting impactful community projects, climate resilience, and inclusive financial systems. To learn more, visit their official website at www.mastercardfoundation.org.
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Director - Account Management - Pan African Banks job at Mastercard
Full Time
Deadline:
30 May 2025
Job Title
Director - Account Management - Pan African Banks job at Mastercard
Mastercard
Job Description
The role entails strategic account leadership across designated Pan African banking groups. The incumbent will collaborate with internal and external stakeholders to deliver Mastercard’s full suite of products and services, ensuring profitability, compliance, and customer delight. Responsibilities include budget management, contract negotiations, integrated solution delivery, marketing and business planning, and revenue accountability. The Director will lead business reviews, engage with top decision-makers, and drive innovation through deep industry insights and Mastercard expertise.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Manage and grow relationships with Pan African banking groups across multiple subsidiaries.
Deliver against revenue and sales targets for Mastercard’s products and services.
Develop and execute strategic plans aligned with customer and Mastercard objectives.
Conduct business planning sessions and quarterly reviews with customers.
Oversee customer satisfaction and ensure delivery of integrated solutions.
Drive contract negotiations and manage account-level profitability (P&L).
Lead marketing, business development, and product management strategies.
Provide consultative insights aligned with Mastercard’s offerings and the customer’s goals.
Coordinate internal stakeholders to support complex customer requirements.
Conduct market research and competitor analysis to identify growth opportunities.
Monitor and ensure customer compliance with Mastercard’s security policies.
Travel frequently across Africa to engage clients and manage operations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education:
MBA preferred.
Experience:
Proven track record in sales within financial services, preferably in retail or consumer card business.
Deep knowledge of the card and payments industry.
Experience in managing complex, multi-market clients and coordinating cross-functional teams.
Competencies:
Strategic thinking and financial planning expertise (P&L, investment analysis).
Strong leadership, negotiation, and problem-solving abilities.
Effective communication, presentation, and interpersonal skills.
People management and team collaboration capabilities.
Flexibility and willingness to travel frequently across Africa.
