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About the Organisation
Customer Service Consultant (Jinja and Sixth Street Branch) job at KCB Bank Uganda | Apply Now
Uganda
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Customer Service Consultant (Jinja and Sixth Street Branch) job at KCB Bank Uganda
Full Time
Job Title
Customer Service Consultant (Jinja and Sixth Street Branch) job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Job Title: Customer Service Consultant (Jinja and Sixth Street Branch)
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
Other locations: Jinja
How to Apply
Duties, Roles and Responsibilities
Applications are managed via the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 22nd October 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
Cross sell all bank products and services.
Attend to customer’s queries.
Resolve and minimize number of customer complaints
Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
Maintain proper documentation and custodianship of Blank forms
Ensure 100% collection of revenues for services rendered.
Rectify irregularities highlighted in the audit report in customer service area
Punctual and accurate submission of relevant reports.
Ensure all relevant stationary is available to customers.
Cleanliness of the banking hall
Any other duties assigned from time to time.
Qualifications, Education and Competencies
Bachelor’s degree in a Business-related field is required.
Experience
A Minimum of 1 Year experience in offering customer care and teller services

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