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Customer Care Specialist job at Rwanda Development Board (RDB) | Apply Now
Are you looking for Administrative jobs in Rwanda 2025 today? then you might be interested in Customer Care Specialist job at Rwanda Development Board (RDB)
About the Organisation
The Rwanda Development Board (RDB) is a government institution mandated to accelerate Rwanda’s economic development by enabling private sector growth. It consolidates services covering investment promotion, tourism, ICT, innovation, and enterprise development under one institution, with the goal of improving efficiency and service delivery.
Kigali, Rwanda
Full Time
Job Title
Customer Care Specialist job at Rwanda Development Board (RDB)
Rwanda Development Board (RDB)
Job Description
The Customer Care Specialist will manage customer interactions through in-person meetings, phone, email, and other communication channels. Responsibilities include responding promptly to inquiries, addressing complaints, and guiding customers on how to use RDB’s services and products effectively. The Specialist will maintain accurate records of customer interactions, prepare reports on customer satisfaction trends, and provide feedback to help improve organizational processes and offerings. The role requires strong communication, problem-solving, and multitasking skills to ensure customers receive professional, efficient, and supportive service.
Duties, Roles and Responsibilities
Act as the first point of contact for customers through various communication channels.
Respond promptly and professionally to inquiries, requests, and complaints.
Provide accurate information on products, services, policies, and procedures.
Handle and resolve customer complaints efficiently; escalate unresolved issues as needed.
Follow up with customers to ensure satisfaction.
Build and maintain positive customer relationships.
Track customer interactions and feedback to identify service improvements.
Promote customer loyalty through excellent service delivery.
Maintain accurate records of customer transactions and interactions.
Prepare regular reports on customer queries, complaints, and satisfaction levels.
Collaborate with departments such as Sales, Technical Support, and Finance to resolve issues.
Share customer insights with management to improve services and products.
Guide customers on effective use of RDB services or products.
Provide updates on new services, offers, or policies.
Protect confidential customer information.
Perform any other tasks assigned by the supervisor.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s Degree in Sociology, Marketing, Public Relations, Mass Communication, or Social Work with at least 3 years of relevant experience; OR
Master’s Degree in the above fields with at least 1 year of relevant experience.
Strong command of written and spoken English (proficiency in French and Kinyarwanda is an added advantage).
Proficiency in basic computer applications and ability to learn proprietary software quickly.
Strong leadership, interpersonal, and conflict resolution skills.
Ability to multitask, prioritize, and work effectively in high-pressure environments.
Strong critical thinking and problem-solving abilities.
Excellent time management, organizational, and communication skills.
Self-motivated, detail-oriented, and customer-focused.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
